What are the responsibilities and job description for the Operations General Manager – Charlotte (Hands-On Production & Logistics) position at Iacofano's Catering & Events?
Description
Iacofano’s Catering is seeking a hands-on Operations General Manager to lead our Charlotte kitchen. This is a working leadership role responsible for executing and overseeing a high-volume, 24/7 catering operation specializing in private aviation and corporate catering.
This is not a desk job.
This role is approximately:
- 70% production and operations (on the floor)
- 30% planning, logistics, and team leadership
You will be responsible for building and running a high-performance operation focused on:
- Order accuracy
- On-time execution
- Food quality and presentation
- Labor control and efficiency
- Logistics coordination and routing
Success in this role means creating systems, training leaders, and building a team that delivers consistently without requiring constant manager intervention or after-hours calls.
Core Responsibilities
Operations and Production
- Lead daily kitchen operations across multiple shifts, including early mornings, nights, and weekends
- Work alongside the team to ensure proper execution of all orders
- Maintain strict adherence to food quality, presentation, and packaging standards
- Ensure all orders are completed accurately and leave on time
Logistics and Execution
- Oversee daily routing, delivery timing, and order flow
- Coordinate with the logistics and QA team to ensure seamless execution
- Identify and solve operational bottlenecks before they impact service
Labor and Cost Control
- Manage labor scheduling to meet business demands while controlling costs
- Monitor productivity and efficiency across all shifts
- Hold team accountable to performance standards
Quality and Accountability
- Own all quality control processes and ensure compliance with company SOPs
- Track and reduce errors, deviations, and customer issues
- Lead by example in maintaining high standards
Leadership and Systems
- Train, coach, and develop Shift Supervisors and key team members
- Build systems and processes that allow the operation to run smoothly without constant oversight
- Establish clear communication and escalation protocols across all shifts
What Success Looks Like
- Orders are accurate, on time, and consistent
- Labor is controlled and aligned with volume
- The team operates efficiently across all shifts
- Issues are solved at the lowest level possible
- The operation runs smoothly without constant calls or intervention
What You’ll Get Out of This Role
- Competitive base salary with performance-based bonus opportunity tied to key operational KPIs such as labor control, order accuracy, and efficiency
- Real operational ownership with responsibility for running a full-scale catering and logistics operation
- Clear path for growth into multi-unit or senior operations leadership roles as the company expands
- Hands-on leadership environment where you work alongside your team while building systems that improve performance
- Structured operation with defined SOPs, processes, and leadership support designed to help you succeed without working 24/7
- Direct impact on a growing company serving corporate clients and private aviation nationwide
Success in this role is rewarded financially and with growth opportunities.
Requirements
Experience
- 3 to 7 or more years in high-volume food production, catering, or logistics-driven operations
- Proven experience managing teams in a fast-paced, execution-focused environment
- Experience with scheduling, labor management, and operational systems
Skills and Traits
- Highly organized and detail-oriented
- Strong work ethic with willingness to lead from the front
- Ability to manage multiple priorities under pressure
- Strong problem-solving and decision-making skills
- Process-driven mindset with focus on efficiency and consistency
Leadership Profile
- Comfortable working in a hands-on role
- Able to train and hold team members accountable
- Strong communicator across shifts and departments
- Builds systems that reduce chaos and improve performance
Preferred
- Catering, airline, or logistics experience
- Experience in 24/7 or multi-shift operations
- Food safety certification such as ServSafe Manager
Salary : $80,000 - $95,000