Demand Specialist / Customer Service

Primary Responsibilities

• Monitor the successful processing of the plants inbound customer EDI to ensure successful receipt for all customers including service parts
  
  

"- Primary plant customer contact for both production and service parts for:

• Shipping / transportation / carrier issues
• Packaging concerns
• Receiving discrepancies
• Release matters
  
  

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• Ensure that customer cum received and IAC cum shipped figures are aligned for both production and service parts
• Create pick lists from the customer edi to inform the Shipping teams what to ship for both production and service parts
• Monitor the shipment activity to ensure that customer shipping requirements are 100% satisfied for both production and service parts
• Act as the voice of the customer, communicating with SCM, Operations and Finance teams
• Maintain the plants customer routing details and communications contacts
• Maintain the plants customer systems (DDL, CRATES, CLIPS, Supply Power, ANTS, SMART……)
• Maintain the plants fleet calculator data for customer packaging, what were the assumptions and quantities purchased
• Support the engineering change process as required by the Supply Chain Manager
• Participate with the SCM team to achieve targets, goals and objectives
• Review Service Schedules from all customers and coordinate with the Master Schedulers to ensure timely completion and shipment of Service parts
• Other duties as assigned
  
  

Qualifications

• Strong communicator, in English, at all levels of the organization both verbal and written
  
  

"Possess strong interpersonal skills to build relationships with all levels across the organization in order to influence performance

• Ability to drive actions without a direct reporting relationship
• Good decision-making skills
• Ability to achieve deadlines
• Forward planner
• Good multi-tasking abilities
  
  

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• Proficient with Microsoft Office tools including Word, Excel, PowerPoint
• Ability to work effectively in a multi-team environment and with people at all levels
• Knowledge of ERP systems, QAD MFG PRO a plus
  
  

Experience: 1 years in an automotive customer service role

Education: College degree in business management or related field preferred

Position Specific Requirements: Customer service experience with Ford, GM, Chrysler, Nissan, VW, Toyota, BMW, Mercedes … a plus; APICS certification a plus

Knowledge/Skills/ Abilities: Automotive EDI