What are the responsibilities and job description for the 3rd Shift Quality Resident Engineer - Tier 1 Automotive Industry position at IAC Group?
General Job Duties
- Serve as a liaison between IAC operations and the assigned customer facilities.
- Address all quality and engineering concerns for IAC Plants who supply the customer location and minimize detrimental effect on customer rating of IAC.
- Ensure expedited product generated by IAC issues arrive at line ASAP (mis-picks, mis-sequence, shy shipments, and IAC assembly errors).
- Assist IAC and the customer manufacturing facilities in the problem resolution process including verification of defective parts, conduct initial investigation (Data and Documentation).
- Provide accurate/complete problem identification information.
- Plan for immediate containment of parts at the customer location including in transit material and provide data to PRR, QR, NCT owner.
- Contact the manufacturing plant responsible for the defect, the appropriate warehouse, and the appropriate Customer Team management, and provide as much relevant data as possible.
- Monitor effectiveness of CAR's and report findings to PR&R owner.
- Present final PR&R for closure after validation period. Order replacement parts requested by Tier 1 and replacement parts for Customer.
- Interface with GM, Ford, and DCX weekend repair personnel to minimize weekend repair calls.
- Support CCA's and IAC problem solving teams in PR&R process as needed.
- Support pre-production, launch and production as required at the customer location.
- Provide suggestions/information regarding: Design changes to improve product assemble ability, durability, reliability, warranty; other product improvements for cost improvement, value-added, technological improvement.
- Other duties as assigned
- Ability to work directly at customer facilities with a strong customer‑service mindset.
- Skilled at managing urgent issues in a JIT automotive environment where rapid response is critical.
- Strong understanding of automotive quality standards, customer expectations, and OEM processes.
- Ability to lead containment activities, coordinate sorting teams, and manage high‑visibility quality events.
- Must be comfortable with hands‑on inspection, part verification, and on‑line troubleshooting.
- Ability to interpret engineering drawings, quality specifications, boundary samples, and deviation documentation.
- Strong coordination skills to manage communication between IAC plants, warehouses, customer teams, and internal quality groups.
- Ability to remain calm, professional, and solutions‑focused during high‑pressure customer escalation events.
- Strong working knowledge of quality tools and methodologies such as 5‑Why, Fishbone, Pareto, 8D, containment, and root cause analysis.
- Excellent communication skills with the ability to deliver concise updates to internal leadership and customer representatives.
- Ability to collect, analyze, and interpret quality data to support decision‑making and reporting.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint) and ability to prepare professional reports.
- Strong interpersonal skills; able to build trust and credibility with customer teams.
- Bachelor’s degree or 1–5 years of quality experience in automotive manufacturing or Tier 1 supplier environment.
- Experience working directly with OEMs (GM, Ford, Stellantis) is strongly preferred.
- Equivalent technical experience combined with applicable certifications (CQE, CQA, etc.) may be considered.