Monitor Tech Assistant Virtual Patient Observer FT Days

Employment Type: Full time Shift: 12 Hour Day Shift Description: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers. Job Description Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines Join the MercyOne Family! We are looking to hire a Virtual Patient Observer. As a Virtual Patient Observer at MercyOne, you will provide constant, real-time video monitoring for patients in need of continuous monitoring in order to enhance patient safety. Patients identified as those who are at high risk for fall, are confused, or are ambulatory patients at risk for injury. Serves as the first line of action to verbally redirect the patient from engaging in at risk behaviors and communicates with the nursing staff directly if the patient requires assistance, as needed. Monitors, records and communicates patient activity. Schedule: 12-hour shifts; 7:00 AM – 7:30 PM; rotating weekend and holidays General Requirements: Promptly recognize patients discomfort and at-risk behaviors, respond, and report as appropriate. Monitors patients’ mobility speaks directly with patients to encourage them to stay in bed as well as preventing patients from falling from bed. Effectively escalates notification process to appropriate staff as necessary by seeking assistance from the hospital nurse when patient is in need, communicating directly and effectively with unit staff in the event that a patient is at risk for a fall, and also activates established protocol immediately in the event that a patient fall is imminent. Provides excellent customer service to all patients, staff, physicians, and family members. Performs clerical duties (i.e., maintains accurate and up-to-date department logs/records, answering phones, intercom, notify the assigned nurse). Identifies interventions to maintain patient privacy. Education: High School Diploma or GED preferred and 16 years of age. Previous health care experience, including remote cardiac or fall monitoring experience, desired. Well organized, efficient multi-tasker able to prioritize simultaneous situations. Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.