Human Ressources Technician

Job Description Looking to make a real impact on the employee experience? Join our Talent and Culture Employee Contact Center team! If you love providing outstanding customer service, have a flair for innovation, thrive in a dynamic environment, and can communicate fluently in French, then this is the position for you This role is based in the USA and is remote What you’ll accomplish with us : Employee and partner approach management • Analyzing, validating, and responding to various employee or manager requests related to the human resources department primary for US, partially for Canadian employees (phone, email). • Providing personalized support to our employees, retirees, and other partners in administrative procedures related to life events. • Conduct new hire orientation and company onboarding • Perform work in compliance with regulations and policy • Communicating with various stakeholders in the organization. • Simplifying explanations about the company's payroll, compensation, and benefits. • Managing dissatisfaction, actively seeking solutions while respecting and referring to work policies. • Maintains a high degree of professionalism - can interface with all levels of the organization as a primary point of contact for team Participating in improvement and innovation • Supporting different teams and HR policies. • Being willing to question oneself to influence the quality of one's work and contribution to the team. • Identifying the necessary updates to documentation based on process changes. • Contributing to the continuous improvement of recurring processes through suggestions and ideas for innovation. • Showing curiosity to use artificial intelligence to bring operational efficiency gains. Maintenance of reference tools • Updating our tools based on recurring changes (email templates, knowledge base). What could accelerate your success in this role At least 2 years of HR experience with a focus on customer service. French bilingualism required as you'll support employees in both the US and Canada. A knack for using various technical tools and systems. An associate's degree from an accredited university or college. SHRM accreditation and familiarity with Workday software are bonuses. Flexibility to work on Eastern time Why you’ll love working with us A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, Annual Bonus, PTO Wellness days, Wellness allowance and more!), A Human Approach, Career Advancement, Professional Development Opportunities, & Quality Working Conditions. If you're ready to make a real difference in the HR field and be part of a team dedicated to innovation and excellence, apply now, and join us at iA Financial Group The typical hiring range for this position starts at 23.00 usd per hour; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions. Apply now and get ahead of your career, where your talent really belongs!  Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you! Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. Company IA Financial Services Inc. Posting End Date 2026-01-16 About us iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more! iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and Inclusion Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here. Can’t find an opening that suits you? We’d still love to meet you, please click here to introduce yourself. iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our US headquarters is in Austin, TX. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. American Amicable traces its roots back to 1910 and is a progressive special markets insurer. Based in Waco, TX, the Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation. • Medical, Dental, and Vision Insurance • Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance • Company-Paid Health Advocate Benefit • Wellness Allowance • Generous Paid Time Off Plan and Holidays • 401(k) With Company Match • Competitive Bonus Program • Employee Assistance Program • Employee Discount Program Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here. iA Financial Group is the strength of a company with a human side, with its over 9,000 employees. Together, we have earned the trust of more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. We’re invested in you. To learn more about opportunities, visit: iA Financial Group Careers