What are the responsibilities and job description for the VSC Claims Support Agent position at iA American Warranty Group?
Job Description
iA American Warranty Group is seeking a dynamic Claims Support Agent to assist with claims handling.
Your Day to Day
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Company
iA American Warranty, L.P.
Posting End Date
2027-01-01
About Us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.
iA American Warranty Group is seeking a dynamic Claims Support Agent to assist with claims handling.
Your Day to Day
- Resolve disputes and conflict with inbound caller -taking escalation calls
- Answering customer service related calls from inbound callers including contract holders, and repair shops.
- Initiating the claim based on contract holder information being provided.
- Providing the contract holder with the appropriate direction as to the procedure and the next steps of the claim process, and identifying any questions or concerns from the caller.
- Research the contract and provide pertinent information for claim eligibility based on contract verbiage, and to ensure that the contract term is valid, and that the concern is a covered component.
- Transferring claim concerns that go beyond basic customer service handling to the appropriate department in claims, payments, contract administration, or to supervisory staff for handling.
- Be available in queue and conform to any management directives necessary for KPI conformity.
- Demonstrate flexibility and display the range of knowledge and willingness for further training to enable the ability for light claim, or even advanced claim queue training and claims handling.
- Maintain media management of company systems provided, including messaging, email, phone and laptop accessories.
- Generate work assignments to appropriate employees for customer service and claim related items.
- Making detailed claim notes in Toro concerning caller situations.
- Perform callbacks when directed by management.
- Validate and process customer reimbursement requests.
- Review online claim submissions for completeness and assign to appropriate adjuster workflow. Reply to submitting users if more information is needed.
- Review and process claims submitted with no prior review or approval and take appropriate action including communicating with the entity that submitted.
- High School Graduate or equivalency; Associate’s Degree or equivalent work experience preferred.
- At least 6 months of customer service call center experience.
- Basic Windows PC operations, touch typing.
- Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)
- A Human Approach
- Career Advancement
- Professional Development Opportunities
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Company
iA American Warranty, L.P.
Posting End Date
2027-01-01
About Us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.