What are the responsibilities and job description for the VSC Claims Adjuster position at iA American Warranty Group?
Job Description
VSC Claims Adjuster
Build the future with us
Are you driven by delivering exceptional customer service in the automotive protection industry, and eager to contribute to a company that helps its clients feel confident and secure about their future? As a VSC Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What You’ll Accomplish With Us
As a VSC Claims Adjuster, you’ll be at the core of our mission. Here are the main responsibilities:
We’re looking for someone who:
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Company
iA American Warranty, L.P.
Posting End Date
2026-05-18
About Us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.
VSC Claims Adjuster
Build the future with us
Are you driven by delivering exceptional customer service in the automotive protection industry, and eager to contribute to a company that helps its clients feel confident and secure about their future? As a VSC Claims Adjuster, you will play a key role in supporting customers, repair facilities, and dealers by initiating claims, resolving inquiries, and ensuring smooth processes that uphold our standards of trust and reliability.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What You’ll Accomplish With Us
As a VSC Claims Adjuster, you’ll be at the core of our mission. Here are the main responsibilities:
- Handle inbound calls from customers, repair facilities, and dealers.
- Initiate automotive claims, gather information, verify coverage, and document in the Toro database.
- Validate claims using parts and labor estimates, applying coverage rules and benefits (rental, towing).
- Utilize labor time guide applications (All data or Mitchell ProDemand) to confirm estimates.
- Communicate repair procedures and contract terms clearly to customers.
- Provide claim summaries to Team Leads and Supervisors; escalate as needed.
- Perform callbacks, process mail, and support general administrative tasks related to claims.
We’re looking for someone who:
- Is known for their strong customer service and communication skills
- Stands out for their accuracy, diligence, and detail orientation
- Demonstrates strong critical thinking and problem‑solving ability
- Is recognized for their organizational skills and ability to work both independently and collaboratively
- Has 2 years of experience in automotive repair, claims, call center, or related customer service environment
- Charter of the French language clause (if required): (Beginner, intermediate, or advanced) English proficiency, as the role involves communicating with customers, repair facilities, and internal partners on a daily basis.
- A work environment where learning and development merge with a collective pursuit of excellence
- A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
- The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
- Competitive benefits including:
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products, and much more!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Company
iA American Warranty, L.P.
Posting End Date
2026-05-18
About Us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.