What are the responsibilities and job description for the Telephone Triage RN - Pediatrics position at i4 Search Group Healthcare Recruiting?
Telephone Triage Nurse
POSITION TYPE: Registered Nurse (RN)
SPECIALTY UNIT: Pediatrics
LOCATION: Raleigh, NC
SHIFT: Day
JOB TYPE: Full-Time Permanent
About The Role
Are you an experienced RN who enjoys supporting patients over the phone while applying your clinical judgment to deliver compassionate, high-quality care? We’re seeking a Telephone Triage Nurse to join our in-office team in Raleigh, NC. In this role, you’ll ensure patients receive timely, accurate, and empathetic guidance while collaborating closely with clinical teams to support safe and effective care.
Key Responsibilities
Ideal Candidate
Confident in assessing patients over the phone, documenting accurately in EMRs, and handling multiple clinical tasks with professionalism and empathy. Above all, they bring excellent communication skills and a patient-centered mindset to ensure safe, timely, and compassionate care.
As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, i4 Search Group has your consent to communicate via SMS text message moving forward.
POSITION TYPE: Registered Nurse (RN)
SPECIALTY UNIT: Pediatrics
LOCATION: Raleigh, NC
SHIFT: Day
JOB TYPE: Full-Time Permanent
About The Role
Are you an experienced RN who enjoys supporting patients over the phone while applying your clinical judgment to deliver compassionate, high-quality care? We’re seeking a Telephone Triage Nurse to join our in-office team in Raleigh, NC. In this role, you’ll ensure patients receive timely, accurate, and empathetic guidance while collaborating closely with clinical teams to support safe and effective care.
Key Responsibilities
- Conduct patient assessments via phone, following established clinical protocols to determine symptom urgency.
- Accurately document calls and patient interactions in the electronic medical record (EMR).
- Manage prescription refill requests, lab and radiology communications, and patient messaging in collaboration with clinical staff.
- Follow triage guidelines and standing orders to provide appropriate advice or escalate cases.
- Educate and reassure patients and caregivers with clear, compassionate communication.
- Maintain compliance with HIPAA and organizational policies.
- Active RN license in North Carolina – required.
- Minimum of 2 years of recent pediatric nursing and/or telephone triage experience – required.
- Strong proficiency with EMR systems and multitasking in a clinical setting.
- Excellent communication skills and a calm, empathetic phone presence.
- Detail-oriented, reliable, and organized.
Ideal Candidate
Confident in assessing patients over the phone, documenting accurately in EMRs, and handling multiple clinical tasks with professionalism and empathy. Above all, they bring excellent communication skills and a patient-centered mindset to ensure safe, timely, and compassionate care.
As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, i4 Search Group has your consent to communicate via SMS text message moving forward.
