What are the responsibilities and job description for the Software Support Analyst II position at i3-Milestone?
Job Details
Description
JOB TITLE: Software Support Analyst II
FLSA STATUS: Exempt
DEPARTMENT: Public Sector Operations
REPORTS TO: Director of Support
SUPERVISORY RESPONSIBILITIES: No
Job Location: Richmond, KY (on-site)
TRAVEL: 25%
Essential Duties & Responsibilities
Description
JOB TITLE: Software Support Analyst II
FLSA STATUS: Exempt
DEPARTMENT: Public Sector Operations
REPORTS TO: Director of Support
SUPERVISORY RESPONSIBILITIES: No
Job Location: Richmond, KY (on-site)
TRAVEL: 25%
Essential Duties & Responsibilities
- Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in-house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
- Travel is required to train new and existing clients.
- Experience with financial data analysis and/or financial or accounting software is highly desirable.
- Experience in customer support
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience in SQL, SSRS and Excel is a plus.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Passion for providing excellent customer service.
- Preferred degree in Finance or a related field
- Available to work in the Richmond, KY office