What are the responsibilities and job description for the Implementation Engineer position at i3-Milestone?
Job Details
Description
JOB TITLE: Implementation Engineer
FLSA STATUS: Non-Exempt
DEPARTMENT: JusticeTech
REPORTS TO: Associate Director
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Remote (US Based)
TRAVEL: Up to 40%
Essential Duties & Responsibilities
Description
JOB TITLE: Implementation Engineer
FLSA STATUS: Non-Exempt
DEPARTMENT: JusticeTech
REPORTS TO: Associate Director
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Remote (US Based)
TRAVEL: Up to 40%
Essential Duties & Responsibilities
- Reviews contracts for understanding and adherence to the scope of work
- Consults with and partners with internal and external stakeholders to understand client’s business processes
- Report project/workstream statuses/risks to Project Managers
- Sets up and conducts product overview and solution demonstrations
- Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
- Installs databases and software and configures the solution to meet the client’s needs
- Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
- Trains and/or assists with client/end-user training
- Provides client support during testing, go live and post go live
- Triage, debugs and resolves defects
- Migrates solution to production and performs post-production review
- Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
- Works with Support to transition client solutions to the maintenance phase
- Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
- Facilitates internal and external meetings
- Maintains positive relationships with both internal and external partners
- Creates system or implementation process documentation for internal and external stakeholders
- Provides technical guidance and knowledge transfer to technical client and project team members
- Develops and improves project and internal documentation and processes
- Associate degree in accounting related field or 2 years of software/IT client service experience
- Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java
- Excellent communication skills with ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Self-starter
- Detail-oriented
- Ability to prioritize work and meet deadlines
- 2 years’ experience in a software training and implementation environment
- 2 years' experience with financials/accounting
- Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy