What are the responsibilities and job description for the Customer Service Representative position at I3 INFOTEK INC?
Job Title: Customer Service Representative
Location: Tucson, AZ 85701
Work Schedule: Hybrid (3 days onsite / 2 days remote)
Duration: 1 Year Contract
Hours: Monday–Friday | 8:00 AM – 5:00 PM (40 hours/week)
Job Summary:
Seeking a Customer Service Representative to provide exceptional service to taxpayers by assisting with tax-related inquiries, filing assistance, refund and billing issues, taxpayer education, and account research. This is a hybrid position requiring strong customer service skills and basic computer proficiency.
Key Responsibilities
- Provide customer service to taxpayers regarding Arizona tax policies and procedures.
- Assist taxpayers with tax filing, refunds, billing disputes, and account-related inquiries.
- Research taxpayer accounts and process necessary adjustments across multiple tax types.
- Respond to customer inquiries through:
- Walk-in office visits
- Telephone calls
- Live Chat
- Written correspondence
- Educate taxpayers on filing requirements and available services.
- Maintain accurate documentation and records of customer interactions.
- Deliver professional and courteous service while handling sensitive taxpayer information.
Required Qualifications
- High School Diploma or equivalent.
- Previous customer service experience or experience working with taxes.
- Basic office and computer skills.
- Strong verbal and written communication skills.
- Ability to research and resolve customer issues efficiently.
- Excellent organizational and problem-solving abilities.
Preferred Qualifications
- Experience in a customer service environment.
- Experience handling tax-related inquiries or financial services.
- Experience using Microsoft Office applications and office software.
Work Environment
- Hybrid schedule (3 days onsite, 2 days remote based on business needs).
- Standard business hours: Monday through Friday, 8:00 AM – 5:00 PM.
- No travel required.
Important Notes
- Local Tucson, AZ candidates only.
- Candidates must currently reside locally and clearly mention their location on the resume.
- Must be available for an in-person interview within one week after the posting closes.
- Must be able to start within two weeks of receiving an offer.
- Security/background requirements apply.