What are the responsibilities and job description for the Customer Service Representative position at I3 INFOTEK INC?
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues.
Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis
Hourly Wage Estimation for Customer Service Representative in Tucson, AZ
$19.00 to $23.00
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Representative?
Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
Data Analysts identify, extract and mine data from designated sources, reorganize it in a format that can be easily analyzed, integrated and used by either...more
Position is hybrid role - mainly will be remote but may be asked to come into the office for meetings. JOB SUMMARY At ADEQ our mission; To protect and enha...more
What You’ll Do Lead end-to-end engineered packaging projects for Vehicle and Energy platforms Interface with Design Engineering, Manufacturing Engineering,...more
Overview Max Auto Glass is the auto glass division of the Sun Auto Tire and Car Care Center's family of automotive brands. We have been in business for ove...more
Eaton’s IS AER ITD division is currently seeking a Customer Service Representative. ## What you’ll do: PRIMARY FUNCTION: The Customer Service Representativ...more
