RMA - MRB Coordinator

Position Overview:

The RMA/MRB Coordinator position oversees the return and review of non conforming materials, ensuring compliance and timely resolution across departments.

Job Duties:

• Manage Material Review Board (MRB) activities to assess, analyze, and disposition non-conforming materials in accordance with established procedures.
• Facilitate the Return Merchandise Authorization (RMA) process, including coordination of returns, tracking, and resolution of customer complaints.
• Collaborate with cross-functional teams to investigate root causes of material non-conformities and implement corrective actions to prevent recurrence.
• Maintain accurate records of MRB and RMA activities, ensuring documentation complies with regulatory and quality standards.
• Communicate effectively with suppliers, internal teams, and customers to address quality concerns and implement corrective actions.
• Work closely with quality assurance, production, and procurement teams to ensure compliance with quality standards and regulations.
• Conduct regular reviews of MRB and RMA processes, identifying areas for improvement and implementing enhancements.
• Provide training and guidance to personnel involved in MRB and RMA processes to ensure consistent and effective execution.
• Generate reports and metrics related to MRB and RMA activities, presenting findings to management for continuous improvement initiatives.
• Stay updated on industry standards and regulatory requirements related to materials and returns, incorporating changes into the organization's processes.

Qualifications/Skills:

• Strong understanding of MRB and RMA processes, including root cause analysis and corrective action methodologies.
• Knowledge of relevant quality standards and regulations (e.g., ISO, AS9100).
• Excellent communication and interpersonal skills to collaborate with internal teams, suppliers, and customers.
• Detail-oriented with strong organizational and documentation skills.
• Ability to analyze data and generate meaningful reports for management.
• Familiarity with ERP systems and software used in materials and quality management.
• Problem-solving skills with a proactive and solutions-oriented mindset.

Education/Experience:

• Bachelor's degree in a relevant field or equivalent work experience.
• Previous experience in materials management, quality control, or a related field.
• Certifications in quality management or related areas are a plus.

Physical/Environmental Requirements:

• Requires complex oral communication skills, visual acuity and manual dexterity.
• Must be available for overtime work
• Must be able to stand for periods up to four hours
• Must be able to lift at least 10 pounds, up to 35 pounds occasionally, and heavier weights with assistance.
• May work in a clean room environment and wear clean room attire.