What are the responsibilities and job description for the Hypercare Agent position at i2vision?
Hypercare Agent
- Support post-deployment activities during the decommissioning phase.
- Ensure smooth transition, resolve issues promptly, and provide hypercare support to stakeholders.
- Monitor and manage hypercare activities post-decommission.
- Act as the first point of contact for issue resolution during transition.
- Coordinate with technical teams to troubleshoot and resolve problems.
- Maintain documentation of issues and resolutions for future reference.
- Communicate status updates to stakeholders regularly.
- Experience in hypercare or post-implementation support roles.
- Strong problem-solving and coordination skills.
- Excellent communication and stakeholder management abilities.
- Familiarity with telecom or IT systems preferred.
Job Type: Contract
Pay: $25.00 per hour
Expected hours: 40 per week
Experience:
- Hypercare Activities/ Support : 6 years (Required)
- Decommissioning Phase: 6 years (Required)
- Support: 5 years (Required)
Location:
- Plano, TX 75023 (Required)
Work Location: In person
Salary : $25