What are the responsibilities and job description for the Customer Billing and Accounting Representative position at I-TEK Solutions?
Job Details
Customer Billing and Accounting Representative
**Please note: This is not a call center or data entry position. The primary function of the Customer Billing & Accounting department is to ensure accurate and on-time billing of customers, both residential and commercial. This role will primarily focus on residential customers, including pre-pay and distributed generation. Functions may include, but are not limited to, reviewing accounts during all phases of the bill cycle to correct system issues and ensure accurate billing and proper account maintenance.**
DESCRIPTION OF POTENTIAL DUTIES
Review accounts pre-invoicing and adjust
Validate customer usage
Complete meter exchange and install orders
Review billing statements generated and update as needed
Maintain customer account records
Verify agency assistance payments
Transition customers to prepay program and monitor prepay activities
Collaborate with internal departments to research, address and process customer concerns
Utilize various tools such as MS Suite, CIS system, Archive database to perform essential job duties
IDEAL CANDIDATE QUALIFICATIONS
Excellent attendance record
Basic math skills; computational and percentages
Experienced in using Excel for formulas, functions, and data organization
Creative and critical thinking skills
Self-motivated to resolve billing inquiries by completing research and utilizing tools
High attention to detail with a focus on quality
Ability to self-manage and take direction
Organized and able to prioritize their day
Flexible and able to adapt as new tasks emerge
Strong teamwork skills, as well as the ability to work independent