Client Success Manager

Job Description: Client Success Manager

Position Type: Full-Time, Salaried Employee

Location: Onsite, Ocoee, FL

Base Salary: $60,000-$80,000 DOE Performance Bonuses / Commission

Overview

We are a growing Managed Service Provider (MSP) focused on delivering proactive IT solutions and exceptional client experiences. As we continue to scale, we’re looking for a resourceful, driven, and client-focused professional to serve as the connective tissue between sales, operations, and our clients.

This is a high-impact hybrid role combining inside sales, client success, account management, sales enablement, and administrative coordination. If you’re hungry, organized, savvy, and excited about growth.

Core Responsibilities

Sales & Revenue Support

• Build and deliver accurate client quotes and proposals
• Support MSP sales reps with pricing, renewals, and opportunity tracking
• Follow up on open quotes and proposals
• Identify upsell/cross-sell opportunities within existing accounts
• Help manage the sales pipeline and CRM hygiene
• Assist in closing smaller deals independently (inside sales component)
• Support QBR preparation and client presentations

Account Management & Customer Success

• Serve as a day-to-day contact for assigned client accounts
• Proactively check in with clients to ensure satisfaction
• Track contract renewals and service expansions
• Coordinate onboarding for new clients
• Assist with Customer Satisfaction (CSAT/CSET) initiatives
• Monitor service delivery issues and escalate when needed
• Reduce churn and increase account growth

Client Service & Communication

• Answer inbound calls from clients
• Triage requests and route appropriately
• Provide timely updates and follow-through
• Maintain professional, high-touch communication standards

Administrative & Operational Support

• Manage documentation and internal systems
• Assist with vendor coordination and procurement
• Maintain CRM accuracy and reporting
• Prepare internal sales and account reports
• Help streamline quoting and renewal processes

Ideal Candidate Profile

• Resourceful and solutions-oriented, with the ability to take initiative and operate independently
• Highly organized and detail-driven, with strong time management skills
• Comfortable balancing administrative responsibilities with revenue-generating sales activities
• Confident communicator, capable of engaging business owners and senior decision-makers
• Ambitious and growth-minded, with a desire to advance in their role
• Technically adept, with the ability to quickly learn and articulate MSP services and solutions
• Able to perform effectively in a fast-paced, evolving environment

Required Skills & Experience

• 1–5 years experience in sales, account management, customer success, or MSP environment
• Experience creating quotes and proposals preferred
• Strong phone presence and written communication skills
• Familiarity with CRM systems (HubSpot, ConnectWise, Autotask, etc. preferred)
• Ability to manage multiple priorities simultaneously
• Comfortable discussing pricing and services with clients

Benefits

You will be eligible for immediate enrollment into our benefits program with a lead time that ranges between thirty (30) and sixty (60) days before coverage begins.

Highlights of the current benefits are as follows: 

• Medical, dental, and vision insurance with competitive plan options
• 401K plan employer match immediate vesting 
• Employer paid long-term disability insurance  life insurance
• 22 days off per year (15 days of accrued PTO 7 paid holidays)
• 6 weeks paid parental leave
• Company issued laptop  
• Company paid training as necessary  

Salary : $60,000 - $80,000