What are the responsibilities and job description for the Help Desk Technician position at I.Q. Technologies, Inc.?
Company Overview
I.Q. Technologies, Inc. is a leading provider of innovative IT products and services, proudly serving clients across various industries nationwide.
The successful candidate will provide comprehensive remote and on-site technical support for clients, delivering reliable IT services while maintaining a high standard of customer satisfaction.
Key Responsibilities
- Provide remote and on-site IT helpdesk support
- Deliver remote and on-site server, network, and VOIP support
- Assist with IT project planning, execution, and implementation
- Contribute to the creation and maintenance of technical documentation
- Learn, evaluate, and test new technologies and products
- Provide on-site support to business clients throughout the Greater Chicagoland area
Required Skills and Experience
- Strong background in Microsoft Systems Administration
- Hands-on experience with Microsoft 365 and Office 365
- Familiarity with Microsoft Azure and other Microsoft cloud services
- Working knowledge of VOIP systems
- Experience with RMM, PSA, ticketing, and documentation platforms
- Experience administering Microsoft Server operating systems (2012–2025)
- Knowledge of firewall and security technologies (Sophos, SonicWall, Meraki, Fortinet, or similar)
- Solid understanding of networking fundamentals
I.Q. Technologies, Inc. is an equal opportunity employer. Part of I.Q. Technologies, Inc.'s employment process requires that candidates must successfully complete and pass a background and drug check. Resumes are required during the initial application process. Only candidates that fulfill the necessary requirements will be considered/contacted. NO DIRECT CALLS IN REGARDS TO THIS POSITION.
Pay: $50, $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $60,000