HR/Operations Manager

We are looking for a high-energy, customer service-focused HR professional to work closely with our on-site team providing exceptional service to our valued client. If you love a challenge and working in a fast-paced environment, this might be the perfect position for you!

Title: HR & Operations Manager

Reports To: Area Manager

Job Summary: The position of HR & Operations Manager acts as an on-site extension of the client's HR function and direct representative of I.K. Hofmann, managing all aspects of client contingent workforce, to include business relationship development and management of the contingent employees per contract requirements.The HR & Operations Manager is responsible for the administration of the terms of client service agreement as well as I.K. Hofmann policies and procedures. He/She will oversee the staffing operation and act as a liaison between our client, our employees, and I.K. Hofmann.In addition, he/she will lead onsite managers at multiple job sites.

Duties and Responsibilities:

Operation Management

• Supports the operational needs associated with servicing a client, where the headcount is between 1000-1500 employees on a weekly basis at one or multiple job sites.
• Complies with all operational standards and employment laws and regulations.
• Manages daily onsite operation by ensuring onsite managers comply with client and IK Hofmann processes and procedures related to payroll, safety and workers compensation, and HR management
• Stays current on the company’s and client’s organization structure, personnel policy, and federal and state laws regarding employment practices.

Human Resource Management

• Acts as point of contact for the assigned employees in matters of payroll, absences, disputes, disciplinary actions, and etc.
• Develops and maintains quality standards for temporary employees.
• Coaches/counsels temporary employees to improve performance, partner with clients to conduct performance reviews as required, and terminate employees as appropriate.
• Maintains records, processes timesheets and forwards to payroll department for all temporary employees.

Business Analysis

• Monitors performance KPIs to meet client and IK Hofmann standards

Customer Focus

• Builds and maintains strategic partnership with the client through developing an extensive and detailed understanding of the client's business, strategic direction, processes, and policies and best practices.
• Consistently exceeds client and talent expectations, and stay ahead of the staffing industry by offering innovative, creative, and effective employment solutions.
• Provides high level customer service and ensure compliance to all company and client rules and regulations.
• Develops and maintains relationship with client management and supervisors to resolve employee issues, concerns and grievances as per existing company policy, and to ensure highest level of client satisfaction possible.
• Participates in production meetings to understand needs of client on as needed basis.

Leadership

• Creates a positive, collaborative and balanced culture that fosters a team environment.
• Leads with character, builds trust, respect and credibility through exemplary actions and behaviors.
• Effectively delegates responsibilities and provides mentoring, coaching and development of all internal and temporary staff.
• Effectively and timely communicates difficult messages, expectations, goals, performance feedback, and accountability of responsibilities.
• Facilitates resolution with internal staff, clients and associates.

Other duties as assigned based on business needs.

Skills and Qualifications:

• Motivated, detail oriented, results driven, and problem solving mentality.
• Must possess clear decision making capabilities and display a strong work ethic; must always demonstrate high-level of integrity and practice honest decision making.
• Ability to multi-task, prioritize workload and work effectively and accurately in a high-pressure environment with multiple demands, objectives, and deadlines.
• Proven ability to lead and develop a team.
• Excellent written and verbal communication skills; personable, positive and courteous
• Professionalism, organization, and project management skills
• Strong recruiting and interviewing skills
• Phone, Skype, and online meeting platform skills
• Working knowledge of relevant employment Law and standard recruiting etiquettes
• Supports workplace diversity
• Must be able to work a flexible schedule with some nights and weekends required.

Education, Experience, Licensing/Certification Requirements:

• 5 years HR related experience.
• 2 years previous supervisory or management experience.
• Experience with Microsoft and HRIS tools (SAP Preferred)
• Minimum Associate Degree or 5 plus years of relevant work experience.
• Bachelor’s degree preferred.
• PHR or SHRM-CP is a plus.

Working Condition:

• Office location in a light industrial or warehouse environment

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Specific hearing and verbal abilities required for phone use.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Direct Reports: Onsite Coordinator, Onsite Manager

If you think you have got what it takes to be a part of this dynamic team, please apply and send your resume in confidence to: patricia.quintero@hofmannusa.com