What are the responsibilities and job description for the Business Development Center (BDC) Representative - Milford, DE position at i.g. Burton Auto Group?
Business Development Center (BDC) Representative - Milford, DE
The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
Job Responsibilities
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Since 1908, i.g. Burton Auto Group has provided employment opportunities to thousands of people on Delmarva. Many have included families with multiple generations becoming part of our history in the automotive business-fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 110 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depents on it. If you want a career for a lifetime, we want you.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protectivce hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disbility, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.
Job Responsibilities
- Receiving inbound sales phone calls and leads
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Mailing marketing letters to provided leads
- Following up post visit to ensure customer satisfaction
- Assists receptionist with phone calls
- High school diploma or equivalent
- One to three months related experience and/or training; or equivalent combination of education and experience.
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Dental Insurance
- Vision
- Short Term Disability
- Long Term Disability
- Life Insurance
- Paid Time Off
- 401K
- Paid Holidays
Since 1908, i.g. Burton Auto Group has provided employment opportunities to thousands of people on Delmarva. Many have included families with multiple generations becoming part of our history in the automotive business-fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 110 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depents on it. If you want a career for a lifetime, we want you.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protectivce hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disbility, or citizenship, as well as other classifications protected by applicable federal, state or local laws.