What are the responsibilities and job description for the Audio Visual Service Technician position at i.e. Smart Systems?
Audio Visual Service Technician
Position Overview
Responsibilities include, but are not limited to, installing, troubleshooting, service, repair, and support to customers. Provide troubleshooting and the technical expertise required to keep AV programs and systems and multimedia systems operational.
Typical Duties and Responsibilities:
- Install, operate, and service audio visual related infrastructure, equipment, and systems.
- Read and comprehend AV systems drawings, specifications, and technical manuals.
- Troubleshoot various AV systems.
- Provide phone support to clients and other technicians.
- Create estimates and proposals for small AV jobs.
- Perform preventative maintenance visits to help maintain a stable client-based system.
- From the field, install control programs (AMX/Crestron/Firmware)- upload and download capability.
- Provide end-user client training as needed.
- Perform service tasks in a timely and quality conscious manner.
- Interact with clients in a professional, customer service-oriented manner.
- Travel to various job sites as required.
Required Qualifications
- Five years of experience in commercial audio-visual system integration and maintenance in a service department environment.
- Familiarity with major commercial AV equipment (Crestron, JBL, Shure, Extron, Biamp, Barco, etc.)
- Prefer certifications from InfoComm (CTS,) and certifications from manufacturers such as AMX, Crestron, Extron, Cisco, Polycom, Biamp and/or others are a strong plus.
- Must have a valid driver’s license and have a clean driving record.
- Must pass a required background check and preemployment drug screening.
- OSHA 30 a plus.
PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands/fingers, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall, and be able to work in small spaces/uneven surfaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will operate in a professional work environment at various client jobsites. Any required PPE is provided. It is a nonsmoking environment.
COMMENTS
The above statements are intended to describe the general rule of this job and the level of work performed by employees in this position. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their supervisor. i.e. Smart Systems Job Requirements are representative of minimum levels of knowledge, skills, and/or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
We offer:
Full time employment opportunity with great compensation commensurate with experience, and long-term opportunities for performance bonuses, raises and career advancement and continuing education.
- Health and Welfare Plan which includes Medical, Dental, Vision, Supplemental Life, Supplemental Disability, Supplemental Accident, Hospital and Critical Illness, Employee Assistance Program (EPA)
- Medical and Dependent Reimbursement Programs
- Exceptional 401(k) Plan with matching Employer Contribution
- Paid Vacation and Holidays
We are an Equal Opportunity Employer with a commitment to diversity that considers all applicants and employees without regard to their disability or protected veteran status.