What are the responsibilities and job description for the Automotive Service Lane Greeter position at I-95 Toyota and Scion of Brunswick?
About I-95 Toyota
At I-95 Toyota, our service drive is more than a place to drop off a vehicle—it’s where relationships begin. We pride ourselves on exceptional customer experiences, clear communication, and a friendly, welcoming environment from the moment our guests arrive.
Position Overview
The Service Lane Greeter is the first point of contact for customers entering our service department. This role sets the tone for the entire service visit by providing a warm welcome, assisting with check-in flow, and ensuring customers feel valued and cared for from the moment they pull into the drive.
Key Responsibilities
- Greet all service customers promptly and professionally as they arrive
- Direct customers to the appropriate Service Advisor
- Assist with basic check-in questions and help manage service lane traffic
- Communicate wait times and service process clearly and courteously
- Maintain a clean, organized, and professional service drive area
- Provide light administrative support as needed
- Deliver a positive, stress-free first impression every time
- Occasionally drive shuttle vehicle to transport customers
What We’re Looking For
- Friendly, outgoing personality with a customer-first mindset
- Excellent communication and interpersonal skills
- Ability to multitask and stay calm in a fast-paced environment
- Professional appearance and positive attitude
- Previous customer service experience preferred (hospitality or automotive a plus)
- Reliable, punctual, and team-oriented
Why Join I-95 Toyota?
- Supportive, team-focused culture
- Opportunity to grow within an established Toyota dealership
- Competitive pay
- Full benefits package (for full-time employees)
- Work in a clean, modern, and fast-paced environment
- Be part of a dealership that truly values people—customers and employees alike