Light Duty Tow Operator - Boonville MO

NOW HIRING: LIGHT DUTY TOW OPERATOR

Location: Boonville, Missouri
Position Type: Full-Time
Company: I-70 Towing & Recovery: Boonville MO
Pay: Competitive pay based on experience

Position Summary

We are seeking a dependable, safety-conscious, and customer-service-oriented Light Duty Tow Operator to join our towing and recovery team in Boonville, MO. The successful candidate will respond to roadside assistance calls, vehicle breakdowns, accident scenes, and scheduled vehicle transports while operating light-duty tow trucks, including rollback and wrecker equipment.

This position requires professionalism, sound judgment, safe driving habits, and the ability to work independently in a fast-paced environment. Our operators represent the company in the field and are expected to provide reliable service while protecting customers, their vehicles, and company equipment.

Essential Job Responsibilities

1. Towing and Roadside Assistance

• Respond promptly to dispatched calls and communicate with dispatch regarding arrival times, job status, and completion.
• Safely load, secure, transport, and unload vehicles using light-duty rollback and/or wrecker equipment.
• Perform roadside assistance services, including jump-starts, tire changes, vehicle lockouts, and other approved services when trained and equipped.
• Transport disabled, damaged, abandoned, and operable vehicles to designated repair facilities, storage locations, dealerships, or other authorized destinations.
• Evaluate vehicle positioning, roadway conditions, and potential hazards before beginning service.
• Follow proper towing procedures to prevent damage to customer vehicles and company equipment.

2. Safety and Compliance

• Follow all company safety policies, traffic laws, and applicable towing regulations.
• Use appropriate personal protective equipment and warning devices when working roadside.
• Properly secure all vehicles and verify tie-downs before transporting.
• Maintain safe distances from moving traffic and use appropriate precautions at accident scenes.
• Immediately report accidents, injuries, equipment failures, customer complaints, and vehicle damage to management.
• Never perform towing or roadside work beyond your training, authorization, or equipment capabilities.

3. Customer Service

• Treat customers, law enforcement, motor clubs, repair facilities, and the public professionally and respectfully.
• Explain services clearly and provide accurate information regarding estimated arrival times and service limitations.
• Obtain required authorizations before performing services.
• Handle customer property carefully and maintain professional conduct, including during stressful or confrontational situations.
• Protect confidential customer and vehicle information.

4. Dispatch Communication and Documentation

• Maintain regular communication with dispatch throughout each assignment.
• Accurately complete tow tickets, service reports, vehicle condition documentation, mileage records, and required photographs.
• Record pickup and drop-off locations, service details, payment information, and customer authorization as required.
• Report completed calls, delays, cancellations, and additional service needs promptly.
• Submit all required paperwork and electronic records before the end of the shift.

5. Truck and Equipment Maintenance

• Complete required pre-trip and post-trip inspections.
• Check fluid levels, tires, lights, brakes, straps, chains, winches, hydraulic systems, and other safety equipment.
• Keep the truck clean, organized, fueled, and ready for service.
• Report mechanical problems, damaged equipment, and maintenance needs immediately.
• Maintain assigned tools and equipment and ensure they are stored properly.

6. General Duties

• Maintain a professional appearance and follow company uniform requirements.
• Assist coworkers and other departments when reasonably necessary.
• Attend required training and safety meetings.
• Follow the chain of command and company policies.
• Perform other job-related duties as assigned by management.

Minimum Qualifications

• Valid driver's license appropriate for the assigned tow truck and duties.
• Acceptable driving record and ability to meet company insurance requirements.
• Ability to pass applicable background checks and drug screening, consistent with company policy and applicable law.
• Ability to communicate effectively with dispatch, customers, and coworkers.
• Basic smartphone, GPS, and electronic documentation skills.
• Ability to work outdoors in varying weather conditions.
• Ability to work independently, manage time effectively, and respond appropriately to changing priorities.
• Ability to meet the physical requirements of the position, with or without reasonable accommodation.

Preferred Qualifications

• Previous light-duty towing or roadside assistance experience.
• Experience operating rollback and/or wheel-lift wrecker equipment.
• Knowledge of vehicle loading, tie-down procedures, and roadside safety.
• Familiarity with Boonville and surrounding Central Missouri communities.
• Current first-aid or roadside safety training.

Work Schedule and Conditions

• Schedule may include days, evenings, nights, weekends, holidays, and rotating on-call shifts, depending on company needs.
• Overtime may be required.
• Work involves driving, lifting and securing equipment, entering and exiting trucks, and working near moving traffic.
• Operators must remain professional and safety-focused during emergencies, adverse weather, and high-pressure situations.

Performance Expectations

Employees will be evaluated on:

• Safe driving and towing practices.
• Reliability, attendance, and punctuality.
• Response times and communication with dispatch.
• Accuracy and completeness of service documentation.
• Customer service and professionalism.
• Proper care of company equipment and customer vehicles.
• Compliance with company procedures and safety requirements.

What We Expect From Our Operators

We need team members who show up ready to work, follow instructions, communicate effectively, take responsibility for their decisions, and understand that safety and customer service come first. Towing requires accountability, attention to detail, and the ability to make sound decisions without compromising safety.

How to Apply

Interested applicants should submit an application or resume to 1545 West Ashley Road, Boonville MO, 65233.

Join our team and help keep Boonville and the surrounding communities moving.

Pay: $20.00 - $22.00 per hour

Work Location: In person

Salary : $20 - $22