Automotive Service Advisor/Warranty Clerk

There's plenty of room to grow at I-5 Cars!  Awesome Chevy is looking for a highly motivated Service Advisor/Warranty Clerk that is focused on customer satisfaction to join our team.  This hybrid role combines administrative expertise in warranty processing with front-line customer service responsibilities in the service department. The ideal candidate thrives in a fast-paced environment, communicates effectively, and is committed to delivering an exceptional customer experience.

More Than Just a Career

 We believe it’s important to match each employee with a position that best fits their strengths. We want every team member to succeed and to have a career that is fulfilling to them. When our employees are happy, WE are happy; and most importantly, our customers are happy.   Our customers are our top priority and we will go to great lengths to make sure that their needs are met. We strive to provide an experience unlike any other dealership, and we rely on our team to accomplish this. We are constantly evolving to make sure our customers are receiving the best service available. Mediocrity is not an option.

 We also believe in growth. We want you to become the best you can be so we can grow together. We’ve been using this mantra for over two decades, and as a result we’ve been able to open multiple new locations in southwest Washington that sell and service hundreds of cars every month. We couldn’t accomplish this without our team’s hard work and their ability to grow with us.  We understand that the automotive industry is always evolving, and we will ask you to continue to evolve with us. When we work hard, and work together, anything is possible.

Benefits/Perks

• Healthcare- medical, dental, vision, HSA
• 401K with employer contributions
• Base pay Commission pays $50,000-115,000/ year
• 10 paid vacation days after 1 year, paid sick time, and 7 paid holidays
• Employee Discounts-sales, parts, and service
• 100% employer paid tuition and books through Strayer University for employees and their families!
• Full-time position with a schedule that may include Saturday

Key Responsibilities

Customer Service & Service Advising:

• Greet customers promptly and professionally, ensuring a positive service experience
• Listen to customer concerns and accurately document vehicle issues
• Provide service recommendations, estimates, and timelines
• Maintain consistent communication with customers regarding vehicle status
• Upsell recommended services based on vehicle needs

Warranty Administration:

• Process and submit warranty claims in accordance with manufacturer guidelines
• Verify warranty coverage and ensure proper documentation
• Track and follow up on outstanding claims and reimbursements
• Maintain organized records of all warranty transactions
• Communicate with manufacturers and internal teams to resolve claim issues

Qualifications

• Previous experience in automotive service advising, warranty administration, or a related role preferred
• Strong customer service and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with Tekion dealership management systems (DMS) is a plus
• Basic understanding of automotive systems and repairs

Physical Requirements

• Ability to stand and walk for extended periods
• Frequent movement between office, service drive, and shop areas
• Occasional lifting of up to 25 pounds
• Ability to work in a fast-paced environment with exposure to noise, odors, and varying temperatures in a service shop

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.