What are the responsibilities and job description for the Aisles Online Pickup Clerk position at HyVee?
Additional Considerations (if any):
Night & Weekend Shifts Required-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Aisles Online Pickup Clerk
Department: Aisles Online
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
At Hy-Vee, our Aisles Online program is all about making grocery shopping as easy and convenient as possible for our customers, and our Pickup Clerks are the final step in delivering on that promise. In this role, you'll be responsible for ensuring online orders are accurately gathered, properly stored, and seamlessly loaded into customers' vehicles for a fast, friendly pickup experience. Your attention to detail and commitment to service make a lasting impression on every customer you help.
If you enjoy staying active, work well independently, and take pride in getting things right, we'd love to have you on our team.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
Gather orders and place them in storage at the proper temperature, then retrieve them promptly prior to the customer's arrival
Ensure products maintain proper temperature throughout the entire fulfillment process
Cart orders to and place them in the holding area for customer pickup
Lift, carry, and load groceries into customer vehicles
Select, scan, and bag items from all temperature zones as needed
Tender customer orders through POS and process credit card payments
Substitute products for customers upon request or when items are unavailable
Answer phones and emails promptly and provide friendly, helpful service to customers
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up
Your Skills
To be successful in this role, you'll need to be able to:
Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
Stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment
Identify problems and develop practical solutions, including making product substitutions on the fly
Work independently and complete daily workloads with limited supervision
Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager
Education and Experience
High school diploma or equivalent preferred
Physical Requirements
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
Working Environment
This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.