Warranty Engineer

Summary of Position:

The Warranty Engineer is responsible for analyzing warranty claims related to automotive seating systems. This role ensures timely root case identification, drives corrective actions, and supports continuous initiatives to enhance product quality, reduce warranty cost, and improve customer satisfaction.

Corporate:

• Adheres to the HTGSS policies and procedures
• Learns, demonstrates and upholds HTGSS Core Values
• Comply with all HTGSS Certification standards; Management System (TS16949), Environmental ISO 14001-2015 and Health and Safety ISO 45001-2018 policies and procedures
• Treats all HTGSS team members with respect and professional courtesy
• Always strives to maintain a positive work environment
• Manages the department budget efficiently as per approved annual budget
• Performs additional assignments / duties as assigned
  
  

EHS:

• Adhere to all safety policies and procedures
• Comply with all safety policies and 5S clean philosophy to maintain a safe, clean working environment
• Meets company safety goals
  
  

Duties and Responsibilities:

• Lead or support root cause analysis using methodologies, and implementing solutions under tight deadlines (8d, 3 panel, and 5 why’s)
• Weekly meetings with OEM customers to review, validate, analyze, discuss and assign responsibility for all warranty claims, feedback to team of any claim related to process and supplier to resolve component-related failures
• Provide direct communication to include one-on-one conversations, group meetings, presentations and reporting to OEM customers as well as internal management in various departments
• Organize, coordinate and document all warranty reduction initiatives involving management to generate the proper actions, feasibility analysis, cost impact, and follow up on implementation dates, including clean points of every action
• Develop, implement, and monitor corrective actions with cross functional team
• Ensure timely closure of customer complaints and warranty cases
• Support launch activities to ensure lessons learned from warranties are implemented
• Track warranty trends, failure modes, and field return data
• Prepare detailed reports on warranty performance, KPIs, and cost impact
• Maintain warranty databases and ensure data accuracy
• Responsible for attending all warranty meetings, reviews, and audits
• Implement lessons learned from DFMEA/PFMEA and control plans
• Drive initiatives to improve product reliability and durability
• Create and submit technical reports daily
  
  

Reporting:

• Reports to Quality Manager
  
  

Benefits:

• 401(k)
• Healthy Insurance
• Life Insurance
• Supplemental Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
  
  

Competency Requirements:

• Confidentiality: Adheres to the upmost confidentiality; particularly regarding handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.
• Multitasking: Must possess the ability to change from one task to another in quick manner based on company needs
• Communication: Works to ensure respectful, timely, accurate and appropriate communication across all levels of the organization.
• Initiative: Identifies problems and takes action to address current or future problems. Proactively engages to solve issues verses simply thinking about future actions.
• Engagement: Engages team members in developing goals, executing plans and delivering results (output). Motivates team members through clear and consistent communication. Models’ adaptability. Use collaboration and influence skills to achieve successful outcomes.
• Leads by Example: Sets a good example for peers to follow.
• Integrity: Performs in such a way as to inspire a high degree of trust and acceptance amongst co-workers across all departments
• Customer Service Orientation: Focuses efforts on discovering and meeting the customer’s needs. Develops trust in all relationships internally and externally.
• Organizational and Self Discipline: Efficiently organizes and executes assignments. Demonstrates self-discipline and reliability.
• Analytical Skills / Problem Solving: Understands situations, problems, or issues by breaking them down into smaller pieces, or tracing the implications of a situation in a step-by-step way. Systematically organizes the parts of problems. Make systematic comparisons of data or aspects, prioritizing, planning, and developing countermeasures.
• Flexibility / Adaptability: Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adapts approach as the requirements of the situation change. Changes or easily accept changes in organization or job requirements.
• Works Safely: Strives for an accident-free workplace. Keeps safety at the “heart” of everything done. Treats safety as a personal responsibility and sees oneself as being responsible for the safety of others.
• Teamwork: Contributes meaningfully to work group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other team members. Does his/her part toward group effort
• Mutual Respect and Support: Works cooperatively with others. Welcome and take advantage of opposing ideas and opinions are always respectful to others.
  
  

TECHNICAL COMPETENCY*

Displays knowledge & skills necessary to perform assigned duties; understands Processes, procedures, standards, methods and technologies related to assignments; demonstrates functional/technical literacy; participates in measuring outcomes of work; keeps current on new developments in field of expertise effectively uses available technology (automation, software, etc.)

• Applies companywide but are specifically defined as essential functions.
  
  

Physical Demands and Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Task

Demand

Remark

Physical Task

Demand

Remark

Stand / Walk

Frequent (34 - 66%)

Forceful Grip

Occasional (5-33%)

Sit

Frequent (34 – 66%)

Fine Manipulation

Constant (67-100%)

Computer work

Bend/Stoop/

Squat

Occasional (5-33%)

Lift

Occasional (1 – 60 reps)

50 lb. max

Forward Reach

Occasional (5-33%)

Carry

Occasional (1 – 60 reps)

50 lb. max

Overhead Reach

Occasional (5-33%)

Push / Pull

Occasional (1 – 60 reps)

50 lb. max

The employee generally works in indoor office and warehouse environments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hyundai Transys Georgia Seating System is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hyundai Transys Georgia Seating System is committed to achieving a diverse workforce through application of its equal opportunity, non-discrimination, anti-harassment policies in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All employment decisions at Hyundai Transys Georgia Seating System are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, disability or any other status protected by the laws or regulations in the locations where we operate.

Education Required:

• Bachelor’s degree in engineering (Mechanical, Industrial, Automotive, or related field)
  
  

Position Requirements And Qualifications

• 3-5 years of experience in quality warranty engineering preferred but not required
• 3-7 years in automotive manufacturing assembly, preferably in seating systems
• Knowledge of the practical applications of engineering and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods
• Knowledge of raw materials, production process, quality controls, costs, and other techniques for maximizing the effective manufacture and distribution of goods
• Full working knowledge of APQP process, flowcharts, work instructions, and control plans
  
  

Technical/ Computer Skills:

• Core Tools (SPC, MSA, PPAP, APQP)
• 5Phases, Drill Deep & Wide, 3Panel’s
• Experience with problem- solving tools (8D, 5 Whys, Ishikawa)
• Ability to read drawings and specifications (GD&T)
• Knowledge of SAP
• Must be proficient in MS Office, Excel, word and PowerPoint
• Excellent communication and customer-facing abilities
• Proven experience with complex data and problem-solving analysis, root cause techniques, and solutions
• Strong knowledge of automotive seating components (foam, trim covers, frames, recliners, and tracks)
• Bilingual (English/Korean) preferred but not required
  
  

This Position Description is intended as a summary of the job responsibilities for this position. HTGSS reserves the right to add, remove, and/or alter job responsibilities in whole or in part with or without notice. Additionally, all HTGSS team members are subject to all other HTGSS policies and procedures, including those set out in HTGSS’s Team Member Handbook.

This Position Description is not a contract. Every Team Member’s employment with HTGSS is voluntary and is subject to termination by the team member or HTGSS at will, with or without cause, and, with or without notice, at any time. Nothing in this Position Description or HTGSS policies shall be interpreted as being in conflict or to eliminate or modify in any way the employment-at-will status of HTGSS team members.