Bilingual (Korean) OEM Coordinator

OEM Account Coordinator (Hyundai/Kia)

Location: Opelika, Alabama

Company: Hyundai Sungwoo Auto USA Corporation

Position Overview

We are seeking a detail-oriented and proactive OEM Account Coordinator to support our Hyundai/Kia customer accounts (HMMA, KaGA, HMGMA). This role serves as a key liaison between OEM customers, headquarters (HQ), and internal teams, ensuring seamless communication, program coordination, and issue resolution.

Key Responsibilities

OEM Customer Interface (HMMA / KaGA / HMGMA)

• Serve as the primary point of contact for OEM customers including HMMA, KaGA, and HMGMA
• Receive, review, and coordinate customer requests with HQ and internal departments
• Ensure smooth communication and execution of customer requirements

OEM Purchasing Support (Program / Development Coordination)

• Support new vehicle program development schedules in alignment with OEM timelines
• Coordinate prototype and sample supply with HQ Sales and Engineering teams
• Manage ISIR submission schedules and related documentation with HQ Quality Assurance
• Distribute and track customer requests across internal teams

OEM Quality Support (Customer & Field Issues)

• Respond to customer quality issues and complaints in a timely manner
• Lead internal corrective actions related to local operations
• Coordinate with HQ on supplier-related quality issues and improvement actions
• Support field claim investigations, including part return and analysis
• Collaborate with plant teams and suppliers to identify and resolve quality issues
• Analyze returned parts and provide reports to internal stakeholders
• Support quality issue resolution during new model launches

Change Management & Reporting

• Manage 4M (Man, Machine, Material, Method) and E/O (Engineering Order) changes
• Ensure proper customer notification and FIFO control for change implementation
• Collect, analyze, and report field claim data to HQ

Qualifications

• Must speak Korean
• Bachelor’s degree in Business, Engineering, or related field (preferred)
• Experience supporting OEM customers (Hyundai/Kia experience strongly preferred)
• Strong coordination and communication skills across cross-functional teams
• Ability to manage multiple priorities in a fast-paced environment
• Experience with quality processes, change management, or automotive manufacturing is a plus
• Proficiency in Excel

Benefits Include:

• Annual and sick leave
• 100% employer paid health, dental, and vision insurance
• Health reimbursement account
• SIMPLE IRA with company match
• Lunch stipend

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Language:

• Korean (Required)

Work Location: In person

Salary : $55,000 - $75,000