IT Site Reliability Architect

Overview

We are seeking an experienced Site Reliability Architect to lead the design, implementation, and continuous improvement of our on-premises IT infrastructure at Hyundai MOBIS Corporate Center America (MCCA), supporting operations across the United States, Canada, Mexico, and Brazil. This role will focus on enhancing system reliability, performance, and scalability across our regional data centers and enterprise environments. You will translate global reliability standards into region-specific strategies, optimize incident response, automate operational workflows, and ensure high availability of mission-critical systems—all while fostering cross-functional collaboration and compliance with local regulations.

Responsibilities

(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

Reliability Architecture & Design:

• Design resilient, scalable, and secure on-prem infrastructure solutions aligned with global SRE principles
• Evaluate existing systems for reliability gaps and propose architectural improvements
• Develop region-specific reliability standards based on global guidelines and local operational needs
• Integrate observability tools and telemetry systems to monitor infrastructure health and performance

Automation & Operational Efficiency:

• Lead automation initiatives for infrastructure provisioning, configuration management, and incident response
• Collaborate with Infrastructure and Security teams to streamline operational workflows and reduce manual effort
• Define and implement service-level objectives (SLOs), indicators (SLIs), and error budgets for key systems
• Drive continuous improvement through post-incident reviews and reliability-focused retrospective

Regional IT Operation Support:

• Serve as a technical escalation point for major infrastructure incidents across the region
• Conduct thorough root cause analyses and implement corrective actions to prevent recurrence
• Maintain and update runbooks, incident playbooks, and recovery procedures
• Participate in regional change control board and ensure reliability considerations are embedded in all changes

Infrastructure Governance & Compliance:

• Ensure infrastructure reliability practices comply with regional regulations and global standards
• Maintain accurate documentation of system architecture, configurations, and operational procedures
• Support audits and compliance reviews by providing technical insights and documentation
• Champion reliability-focused governance across infrastructure projects and operational processes 

Partner Relationship Management:

• Work closely with Hyundai AutoEver and other IT partners to align reliability goals and service delivery
• Provide technical leadership in regional infrastructure projects, ensuring reliability is prioritized
• Mentor infrastructure engineers and promote a culture of reliability and operational excellence
• Evaluate and onboard new tools and vendors that enhance regional reliability capabilities

Supervisory Responsibilities:

No

Qualifications

(The requirements listed below are representative of the knowledge, skills, and/or ability required and preferred for this position.)

Required Education & Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 10 years of experience as an IT Infrastructure Engineering or similar role in a corporate environment, preferably in the automotive industry.
• 5 years of experience in site reliability engineering or infrastructure architecture roles 

Required Knowledge, Skills, & Abilities:

• Excellent verbal and written communication skill in English
• Strong expertise in on-prem environments including virtualization (VMware vSphere, Microsoft Hyper-V)
• Deep understanding of network architecture, protocols, and security (routing, switching, firewalls)
• Experience with storage systems (SAN, NAS), backup/recovery strategies, and disaster recovery planning
• Proficiency in infrastructure automation tools (Ansible, Terraform, Puppet, etc.)
• Familiarity with observability platforms (Prometheus, Grafana, ELK stack, etc.)
• Solid grasp of Windows Server and Linux (Red Hat, Rocky, Ubuntu, CentOS)
• Proven incident management and root cause analysis capabilities
• Knowledge of regulatory frameworks (GDPR, SOX) and IT governance practices

Preferred Education & Experience:

• Master’s degree in a relevant technical or business discipline
• Advanced certifications such as VMware VCAP, Cisco CCNP/CCIE, or Microsoft Certified: Azure Solutions Architect Expert
• ITIL Foundation certification and experience with ITIL-based operations
• Multiregional project leadership and cross-cultural stakeholder engagement experience
• Bilingual speaker (English and Korean) is a plus.