What are the responsibilities and job description for the IT Support Specialist position at Hyundai Engineering America?
Company Description
As a global engineering solutions firm that plays a leading role in the areas of plants, architecture and asset management, Hyundai Engineering is expanding into renewable energy to build a sustainable future. In the area of plants, the company provides total solutions for front-end engineering design (FEED) as well as engineering, procurement and construction (EPC).
Job Summary
We are seeking a customer-focused and proactive IT Support Specialist to join our project. The candidate will be responsible for providing technical assistance, and hands-on support by installing, diagnosing, repairing, maintaining, and upgrading the devices.
Key Responsibilities
- Support with local server hardware, operating systems, network infrastructure, and telephone by delivering hands-on support through troubleshooting incidents with customers via phone or virtual communication
- Assist with the design and implementation of IT policies and procedures for managing computer systems and operations based on corporate guidelines/ control framework.
- Work on major IT projects including system updates, upgrades, migrations, and outages
- Resolve problems in a timely manner with a solution focused mindset
- Take corrective actions and/or escalates incidences to reduce service down time
- Collaborate with Senior IT Manager to manage and maintain network infrastructure
- Perform other duties as assigned
Qualifications
- Associate's degree or higher in Computer Engineering, Computer Science or related area
- 2 years of progressive experience in IT support center or help desk
- Knowledge of computer hardware, software, and networks
- Advanced performance analysis and troubleshooting skills
- Ability to work independently and as part of team
- Effective communication and organizational skills
Preferred
- Bilingual (Korean / English) communication and documentation skills
- Microsoft or other relevant certification
Additional Information
- Must be legally authorized to work in the U.S.
- Weekend work may be required depending on the project schedule
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance of the essential functions typically require sitting, standing, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, handling tools or controls, talking, hearing, seeing, repetitive motions, and include the physical ability to navigate active job sites and construction areas.
Work Environment
Work is performed in a variety of environments ranging from the office to construction sites, which may involve working near moving mechanical parts, equipment, or machinery on rough or uneven surfaces, and exposure to dust, noise, chemicals, odors, gas, oils, fumes, extreme temperatures, or heights. May occasionally be exposed to inclement or hazardous conditions, including but not limited to inadequate lighting, work space restrictions, and intense noises and travel; requiring moderate physical activities.
The above statements are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified and it is not a contract express or implied. All employees may have other duties assigned at any time.