What are the responsibilities and job description for the Skip Tracing Associate (Skip or Early Payment Default) - 100% work from home position at Hyundai Capital America?
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
An Associate Collector, Skip Tracing is primarily responsible for gathering, analyzing, compiling, and updating relevant information in an effort to locate customer contact information related to delinquent accounts. In this role employees will make contact with customers and negotiate payment arrangements to bring the account current while complying with internal policy and procedures. Position does require the ability to multi task and an advanced understanding of skip tools and collection techniques. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Primary Location
United States-Texas-Plano
Work Locations
Dallas, TX
Job
Collections
Job Type
Regular
Overtime Status
Non-exempt
Schedule
Full-time
Minimum Salary: $
38,300.00
Maximum Salary: $
57,500.00
Job Posting
Dec 11, 2025
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
- Medical, Dental and Vision plans that include no-cost and low-cost plan options
- Immediate 401(k) matching and vesting
- Vehicle purchase and lease discounts plus monthly vehicle allowances
- Paid Volunteer Time Off with company donation to a charity of your choice
- Tuition reimbursement
An Associate Collector, Skip Tracing is primarily responsible for gathering, analyzing, compiling, and updating relevant information in an effort to locate customer contact information related to delinquent accounts. In this role employees will make contact with customers and negotiate payment arrangements to bring the account current while complying with internal policy and procedures. Position does require the ability to multi task and an advanced understanding of skip tools and collection techniques. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
- Perform skip-tracing activities leveraging all applicable skip trace tools to locate customer information.
- Locate and contact customers via telephone to update missing/incorrect contact information. Once contacted agent is to facilitate arrangements to bring delinquent accounts current.
- Review and validate accounts with missing/incorrect contact information.
- Properly document account information and input data in the appropriate systems.
- Actively participate in coaching and development sessions/trainings to co[1]create solutions that enhance individual performance and overall department/team performance.
- All other duties as assigned.
- 2 years collection or relevant experience
- Education in lieu of experience
- High school graduate or GED equivalent
- Bachelor’s degree preferred
- Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
- Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
- Basic computer skills - Knowledge of Windows including Word and Excel
- Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
- Strong listening skills - Ability to listen and understand direction
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Primary Location
United States-Texas-Plano
Work Locations
Dallas, TX
Job
Collections
Job Type
Regular
Overtime Status
Non-exempt
Schedule
Full-time
Minimum Salary: $
38,300.00
Maximum Salary: $
57,500.00
Job Posting
Dec 11, 2025
Salary : $38,300 - $57,500