What are the responsibilities and job description for the Loss Mitigation Associate position at Hyundai Capital America?
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
What You Will Do
Help customers navigate challenging financial situations while making a meaningful impact. In this role, you'll manage delinquent accounts from 80 days past due through charge-off, investigating account status, identifying solutions, and helping drive positive outcomes. You'll collaborate across teams to deliver an exceptional customer experience while ensuring compliance with company policies and procedures. Success requires strong problem-solving skills, attention to detail, and a customer-first mindset.
Qualifications - Internal
Description - Internal
What You Will Bring
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
Primary Location
United States-Texas-Plano
Work Locations
Dallas, TX
Job
Collections
Job Type
Regular
Overtime Status
Non-exempt
Schedule
Full-time
Minimum Salary: $
39,088.00
Maximum Salary: $
58,632.00
Job Posting
Jul 10, 2026
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
What You Will Do
Help customers navigate challenging financial situations while making a meaningful impact. In this role, you'll manage delinquent accounts from 80 days past due through charge-off, investigating account status, identifying solutions, and helping drive positive outcomes. You'll collaborate across teams to deliver an exceptional customer experience while ensuring compliance with company policies and procedures. Success requires strong problem-solving skills, attention to detail, and a customer-first mindset.
Qualifications - Internal
Description - Internal
What You Will Bring
- 3 years late-stage collections experience (automotive preferred)
- Utilize approved skip tracing tools, internal systems, and available resources to locate customers and obtain updated contact information.
- Conduct outbound collection activities negotiating payment arrangements, deferrals, and other loss mitigation solutions while balancing customer circumstances and company objectives, including follow up and inbound calls as needed.
- Previous experience in late-stage collections is preferred
- High school graduate or GED equivalent
- Ability to independently manage their time daily to ensure productivity and goals are met
- Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
- Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
Primary Location
United States-Texas-Plano
Work Locations
Dallas, TX
Job
Collections
Job Type
Regular
Overtime Status
Non-exempt
Schedule
Full-time
Minimum Salary: $
39,088.00
Maximum Salary: $
58,632.00
Job Posting
Jul 10, 2026
Salary : $39,088 - $58,632