Dealer Support Associate

• Dealer & Internal Inquiry Support: Serve as the operational first point of contact for dealers and internal partners by managing inbound calls and dealer support inbox requests related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio. Research issues, provide accurate and timely onetouch resolutions when possible, escalate complex matters as needed, and document all activity in applicable approved systems.

• Outbound Follow-Up and Issue Resolution: Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain missing information, clarify requests, resolve open items, and ensure consistent communication through issue resolution.

• Documentation & Compliance Support: Review, request, create, and validate documents needed to support dealer and customer transactions, ensuring accuracy and conformance with HCA policies, established procedures, and applicable state and federal regulations.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

• Minimum 2–4 years of related experience in a call center, dealer support, customer service, financial services operations, or automotive finance environment, preferably supporting funding, servicing, credit, titles, contracts, or post-funding activities.

• High school diploma or GED required.

• Strong customer service and communication skills, with the ability to professionally support dealers, Sales teams, internal departments, and external partners through phone and email channels.

• Ability to research, analyze, and resolve dealer and internal inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.

• Strong attention to detail and ability to accurately document activity, update systems, review documents, and follow established procedures.

• Ability to manage multiple requests, prioritize competing deadlines, and work effectively in a fastpaced, high-volume support environment.

• Ability to interpret and apply company policies, procedures, and applicable state and federal regulatory requirements.

• Proficiency with Microsoft Office, including Outlook, Word, and Excel; ability to learn and navigate multiple internal systems, vendor platforms, and databases.

• Proven track record with delivering seamless customer experiences.

• Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

• Comprehensive health coverage – medical, dental, and vision plans

• Employer-funded HSA contributions to help reduce healthcare costs

• 401(k) with company match and immediate vesting from day one

• 100% company-paid life and disability insurance

• Wellbeing benefits including fitness and health resources

• Leadership programs and career development that support continuous learning

• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

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