Business Solutions Specialist

Job responsibilities

 Collaborate with the sales team as a Project Mgt / Business Analyst -Solution specialist in customer presentations helping

customers select the correct solution.

 Determine and document the technical requirements to meet the client goals and function as a

liaison between the Sales team and product development teams.

 Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers.

 Coordinate the transition between pre-sales and implementation once sale is closed.

 Onboard the customer starting with the kick-off meeting followed by preparing and managing the

detailed implementation plan following the company guidelines.

 Initiate procurement related activities with the various internal and external procurement teams

 Work with customers to review the business process and create a business process document

and process mapping document.

 Schedule and manage weekly implementation call with customers and publish weekly status

reports.

 Coordinate with the Installation team to plan travel for installation if needed.

 Conduct an overall validation of the solution scope and manage the transition through go live.

 Prepare training plans and execute onsite & remote training.

 Travel to customer site as part of implementation & onsite go-live assistance.

 Setup transition sessions to Support, introduce to customer and initiate hand over.

 Review installation with the customer and get a sign off for Go-Live followed by formal feedback

from customer.

 Act as a primary point of contact, maintaining customer relationship and work towards customer’s

success via the use of the company solutions and services.

 Schedule and manage periodic meetings with customers according to company guidelines.

 Manage any critical issues through resolution and follow up in collaboration with internal teams.

 Any other tasks assigned by manager or company.

Preferred Qualification

s High School Diploma, associate degree or higher Preferre

d Adequate knowledge of electronics and basic Network knowledge with router and access poin

tconfiguration knowledge. Proficient in technology, especially Microsoft Office applications

. High attention to detail, strong analytical and organizational skills

. Proactive qualities with the willingness to learn

.
 Ability to work well under pressure and with minimal supervisio

n. Experience working in Venue Management Systems providers, Cashless system provider

s,Family Entertainments (FEC), Amusement and Theme parks a plu

s. Team player, willing to help and support other employees and department

s.Job requirements and working condition

s. Candidates will be required to pass a background check and drug screenin

g. Must be able to work long hours seated and in front of a compute

r. This position requires the Candidate to be based in Dalla

s. Valid US driver’s license, Valid Passport (travel to national & international locations as needed

). Willing to work flexible hours including weekends and evenings based on customer deman

d. Willing to travel to customer locations as necessar

y. Candidate will be required to work out of Dallas, US offic

e. Fluent in Spanish & Engli

shBenefi

ts Medical, Dental and Vision insuran

ce 401K pl