What are the responsibilities and job description for the Implementation Consultant position at Hyphen Solutions?
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General Description
Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications.
Essential Duties And Responsibilities
Consultants work as members of a team or as an individual, providing critical process review, system design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise. The responsibilities of a Consultant are usually performed at a customer site, under close supervision on clearly defined assignments.
Specific Duties And Responsibilities Include
Job Description: Associate Consultant Page 2 of 2
Supervisory Responsibilities
None anticipated for this position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty as described above. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain.
General Description
Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications.
Essential Duties And Responsibilities
Consultants work as members of a team or as an individual, providing critical process review, system design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise. The responsibilities of a Consultant are usually performed at a customer site, under close supervision on clearly defined assignments.
Specific Duties And Responsibilities Include
- Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget.
- Review existing technology, systems, infrastructure, and data integrity. Work with client personnel to ensure these areas are ready to support deployment of Hyphen Solutions’ applications and help to resolve any issues that arise in these areas.
- Set up and configure Hyphen Solutions’ applications to meet the business needs of the client.
- Conduct Conference Room Pilots to verify new business processes, system configuration, and integration.
- Train client personnel, including management and field users.
- Provide on-going training and application support for application users.
- Assist with identifying, tracking, and resolving issues that arise during the implementation process.
- Develop and maintain quality relationships and communication with project team members through the implementation process.
- Adhere to all Hyphen Solutions’ policies and procedures as well as implementation methodology and policies.
Job Description: Associate Consultant Page 2 of 2
Supervisory Responsibilities
None anticipated for this position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty as described above. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree required
- Ability to learn the activities necessary to implement enterprise level applications (ERP, CRM, or SCM)
- Ability to utilize a process and change management driven implementation methodology
- Ability to contribute to the development and implementation of new business processes and new organizational roles and responsibilities
- Strong professional skills including ability learn quickly, adapt to a variety of client situations, and assist in managing client expectations
- Strong organizational / time management skills, with the ability to develop strong Project Management skills
- Excellent presentation and communication skills (verbal and written) required
- Ability to work independently while adding value to team projects and assisting in the achievement of department goals
- Ability and willingness to travel extensively, up to 100%
- Excellent decision-making skills and issue resolution skills
- Ability to acquire industry knowledge within a short period of time
- Extensive travel is required for this position, up to 70%.