What are the responsibilities and job description for the Assistant General Manager position at Hyperkidz Dallas?
Are you a dynamic leader with a passion for creating memorable experiences? Hyper Kidz, the ultimate indoor playground for children, is seeking an Assistant General Manager to help oversee daily operations, drive revenue growth, and help lead a high-performing team. This role is perfect for a hands-on, results-driven leader who thrives in a fast-paced environment and is committed to delivering exceptional customer service.
**Key Responsibilities:**
- **S.M.A.R.T. Growth Planning:** Develop and execute strategies to drive revenue in B2C (walk-ins, parties), B2B (private schools, daycares), and B2G (public school field trips) markets.
- **90-Day Efficient Action Plan:** Set and achieve operational goals within structured timeframes to enhance efficiency and guest satisfaction.
- **Recruiter & Team Builder:** Hire, train, and develop a strong team to ensure outstanding customer experiences.
- **Performance Evaluations:** Conduct regular performance reviews and implement staff improvement plans.
- **Reward High Performers/Replace Low Performers:** Foster a high-performance culture by recognizing top talent and making tough decisions when necessary.
- **Community-Driven Marketer:** Build partnerships with local organizations, schools, and businesses to drive customer engagement.
- **Technology Proficiency:** Utilize point-of-sale (POS) systems, scheduling software, and social media platforms to streamline operations.
- **Vendor & Inventory Management:** Maintain supplier relationships, manage inventory levels, and ensure cost-effective procurement.
- **Accountability & Transparency:** Oversee financial reporting, cash handling, and adherence to company policies.
- **Empowerment Skills:** Motivate and mentor staff, fostering a culture of ownership and accountability.
**Minimum Qualifications:**
- 2 years of experience in retail, hospitality, entertainment, or family attractions management.
- Proven ability to hire, train, and lead teams in a fast-paced, customer-focused environment.
- Bi-Lingual candidates are strongly preferred ( Spanish / English) due to the nature of the job.
- Strong problem-solving and conflict-resolution skills to handle guest and employee concerns effectively.
- Experience managing schedules, budgets, and inventory with a focus on cost control.
- Basic proficiency in Microsoft Office, POS systems, and social media platforms.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Must be able to lift up to 30 lbs and be on your feet for extended periods.
**Preferred Qualifications:**
- 3 years of experience in family entertainment, event management, or multi-unit operations.
- Experience growing revenue through marketing, outreach, and community engagement.
- Strong knowledge of KPIs, financial reports, and business growth strategies.
- Demonstrated success in staff development and team culture-building.
- Familiarity with inventory management software and digital marketing tools.
**Why Join Hyper Kidz?**
At Hyper Kidz, we believe in creating magical experiences for children while fostering a fun and rewarding work environment. As Assistant General Manager, you'll play a pivotal role in shaping our location's success and positively impacting the community. If you’re a motivated leader who thrives in an energetic, family-friendly environment, apply today and help us take Hyper Kidz to the next level!
Job Type: Full-time
Work Location: In person
Pay: $16.00 - $19.00 per hour
Work Location: In person
Salary : $16 - $19