What are the responsibilities and job description for the IT Support Engineer position at Hyperion Managed Services?
IT Support EngineerJoin a Future-Focused Managed Services TeamAre you an experienced IT professional ready to take the next step in your career? Do you want to work for a forward-thinking organization that values collaboration, innovation, and continuous professional growth?Hyperion Managed Services is seeking a skilled IT Support Engineer to join our team full-time. In this role, you will help identify opportunities for improvement, implement secure and scalable technical solutions, and play a key part in enhancing our clients’ operational efficiency. Why You’ll Love Working with UsCompetitive salary based on experience and certificationsPerformance bonuses commission opportunitiesMileage reimbursementGenerous paid time offCertification and ongoing education reimbursement401(k) with company matchHealth insurance with company contributionLife insurance and long-term disabilityClear pathways for professional advancementA collaborative, learning-focused team culture What You’ll DoRespond to and resolve support tickets through our help desk platformTroubleshoot, diagnose, and remediate issues across modern IT infrastructureSupport and participate in planning and deployment of client projectsAssist with onboarding new clients, ensuring secure, documented, and seamless transitionsFollow established workflows and contribute to continuous improvement of processesComplete documentation, reports, and project tasks with accuracy and timelinessAdvocate for security best practices and help clients adopt modern technologies (cloud, MFA/SSO, automation, etc.) What Makes You a Great FitCurrent industry certifications (Microsoft, Cisco, CompTIA, or equivalent)Strong understanding of modern security frameworks (Zero Trust, MFA enforcement, EDR solutions)3 years of experience with a Managed Service Provider (MSP) environmentProficiency with Windows, macOS, and common business applicationsExperience supporting cloud platforms such as Microsoft 365 and AzureAbility to explain technical concepts clearly to non-technical usersBachelor’s degree in Information Technology or related field (preferred)Experience with ConnectWise solutions or similar PSA/RMM platforms (preferred)Keen attention to detail, excellent documentation habits, and a passion for continuous learning About Hyperion Managed ServicesHyperion Managed Services is a Michigan-based Managed IT Services Provider supporting small to mid-sized organizations. We deliver Managed IT Services, Support, Cybersecurity, and IT Consulting—acting as the IT department for our clients and partnering with larger organizations on complex initiatives.To learn more, visit www.hyperionms.com.
Salary : $25 - $28