What are the responsibilities and job description for the Customer Experience Specialist (Hybrid) position at Hyperice?
Hyperice pushes the boundaries of innovation to better serve athletes everywhere - allowing you to keep moving the way you want to, when you want to. Our suite of products helps prime your body and mind to be at their best, so you can always find the simple fun in doing what you love to do, more.
We are hiring Customer Experience Specialists to provide excellent and responsive customer experience, support, service and direction for all Hyperice customers contacting Hyperice via phone, email, social media, chat, or other means of communication.
Responsibilities
- Provide and enhance the Hyperice customer experience in all facets. Be energetic and helpful, (you are the first point of contact for Hyperice), this is very important.
- Evaluate trends, customer feedback and testimonial and create strategies to enhance customer satisfaction.
- Problem solve, break down customers questions or issues, and turn negatives into positives.
- Provide product and technology support for all Hyperice innovations.
- Be positive and informative, potentially upsell customers if appropriate
Qualifications
- 1 years of related experience
- Bachelor's degree preferred
- Bilingual (English/Spanish) a plus!
- Zen Desk experience a plus
Hyperice provides competitive compensation, generously paid premiums for health insurance, a 401k savings plan with company match, paid vacation and holidays, and a dynamic work environment with lots of perks including a state-of-the-art headquarters. We also have a winning company culture. We work hard, play hard, and laugh a lot every day. Hyperice has a team spirit you will be proud to be a part of. Collaboration is key around here, and success is shared with everyone. Service, quality, and integrity are our core values, and we make cutting-edge products which truly help people. We love what we do, and it shows.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Work Location: One location