The Telecommunications MxU Manager will perform critical tasks that ensure quality installation and maintenance of the fiber network. This position reports to the Executive Vice President of Operations.

SUPERVISORY RESPONSIBILITIES

• Recruits, interviews, hires, and trains new staff

• Oversees the daily workflow of the department

• Provides constructive and timely performance evaluations

• Provides Management direction and counseling

• Oversees Time and Attendance duties, e.g., approving timecards

• Handles discipline and termination of employees in accordance with company policy

MAJOR DUTIES AND RESPONSIBILITIES

• Conduct site surveys for constructability and RF Design considerations

• Prepare or oversee the preparation of installation and final as-built drawing packages

• Solicit, negotiate, and award installation jobs

• Manage the project materials procurement cycle

• Monitor installation subcontractor performance in accordance with:

  • SoW, Schedule, Budget, and Quality

• Prepare and submit status reports to customer and management

• Support field and network engineers during testing phase as required

• Supervise Field Technicians’ performance

• Handle distribution of work assignments, develop project completion dates, review and redline work prints

• Client support and development including completion of job status tracking reports, client meetings and business development

• Assist Project Manager with coordination and execution of surveys, design reviews, and close-out packages

• Review project tracking reports to determine if projects are within budget and hitting targets

• Preparation of reports in response to queries from the finance department

• Prepare and update network documentation based on changes in network topology

• Manage local technical operations staff and Vendor performance for inside and outside plant

• Program manage ISP schedules, costs, and performance

• Schedule/attend meetings at third party properties/locations

• Develop and document field operations standards, training, and best practices 

• Train and develop new and existing field technicians

KNOWLEDGE, SKILLS, and ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic knowledge of fiber optic theory which includes fiber loss, connector types, and the different types of fibers

• Full knowledge of operating fiber optic splicing equipment

• Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports

• Demonstrated ability to use and care for fiber optic test equipment, ruby light, power meter, and OTDR and document test results accurately

• Ability to manage remote teams to complete designated amounts of work in a specified time frame (e. g. , quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands. 

• Ability to climb and work at elevations (e. g. , from ladders, poles, lift trucks) exceeding 18 feet

• Ability to work in confined spaces (e. g. , attics, crawl spaces, utility holes)

• Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 70 pounds

• Ability to perform job activities outdoors in different weather conditions (e. g. , extreme cold and/or heat, inclement weather)

• When working aloft, employee's weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer

• Ability to read, write and speak the English language to communicate with employees, contractors, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

• Demonstrated sound judgment and decision making

• Critical thinking and complex problem solving

• Reporting and prioritizing workloads 

• Handling multiple projects and deadlines in a fast-paced environment

• Maintaining organized and accurate records 

• Working independently with minimal supervision

• Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets

• Knowledge of basic mathematics

• Bend/squat/kneel/stand frequently

• Safely using weight-bearing equipment (such as safety harness and ladders) within the maximum weight limitations of that equipment

• Demonstrating a high level of maturity and leadership

• Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change

• Ability to pass pre-employment screenings (motor vehicle, drug, and background) 

EDUCATION and EXPERIENCE

• Bachelor’s Degree or equivalent work experience

• Valid Driver's license with satisfactory driving record

• 3-5 years  of operations management experience installing and maintaining fiber optic products and services

• 2-4 years managerial experience of small, remote, field based teams

• Certified Fiber Optic Technician certification preferred

• Experience in telecommunications industry

• Certified as a BICSI Technician or similar certification preferred

• Strong knowledge of LAN/WAN topologies, cabling standards and components

WORKING CONDITIONS

• May be required to work long and unpredictable hours including nights and weekends

• Working outdoors in all types of weather

• Exposure to dust, fluctuating temperatures, and periodic high noise levels

Hyper Networks Inc. is an Equal Opportunity Employer. Employment opportunities at Hyper Networks are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.