What are the responsibilities and job description for the Head of Operations – US (Full-Time, Work From Home) position at Hyper Kidz?
Head of Operations – US (Full-Time, Work From Home)
Hyper Kidz | Global Family Entertainment Brand (US, Canada, Australia)
Hyper Kidz is a fast-growing, premium indoor play and family entertainment brand with multiple locations across the United States and active expansion in Canada and Australia. We are building a world-class operations engine to support rapid, disciplined global growth.
We are seeking a Head of Operations based in India with deep, hands-on experience running large, multi-unit operations at scale. This is a senior leadership role with end-to-end ownership of operational excellence across geographies and direct accountability to the CEO.
This role is not for managers.
This role is for operators who have scaled businesses and built systems that last.
Key Responsibilities
- Own end-to-end US operations, with coordination across Canada and Australia
- Lead and manage multiple cross-functional teams (operations, training, QA, launch support, franchise support)
- Build, standardize, and enforce SOPs, KPIs, audits, and execution playbooks
- Drive franchisee performance, compliance, and operational discipline
- Establish operational cadence: dashboards, reviews, accountability, and continuous improvement
- Scale operations rapidly without compromising safety, brand, or guest experience
Mandatory Requirements (Non-Negotiable)
- Full-time role; no moonlighting
- Ability to work consistently in US EST & CST time zones
- Direct reporting to the CEO with high visibility and accountability
- Proven experience working with owners / franchisees, not just internal teams
- Strong command of metrics, dashboards, audits, and operational reviews
- Demonstrated experience managing multiple teams at scale
- High integrity, confidentiality, and strong ownership mindset
- Comfortable making decisions with limited ambiguity and zero hand-holding
- Based in India (Tier-1 leadership only)
- Work From Home
Compensation
- Highly competitive salary for the right candidate
- Performance-linked incentives
- Long-term growth opportunity with a fast-scaling global brand