What are the responsibilities and job description for the EFDA position at Hyndman Area Health Center?
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- Training & development
As EFDAs, patient care is your #1 priority and focus. We are searching for talented people who want to provide excellent customer service for the patient, provide precise support to the doctor, and possess an amiable chair-side manner.
QUALIFICATIONS:
- Provide extraordinary customer service, with excellent chair-side manner, by making the patient the #1 priority
- Be present, engaged and ready to work at all assigned shift times
- Take direction from the doctor(s) and/or hygienist(s), assist them with all dental procedures, anticipate their needs, and perform patient oral evaluations
- Take, develop and mount accurate, high quality radiographs
- Review patient charts prior to doctor arrival, log appropriate patient data and health history during the exam and treatment, as well as transcribe the doctors notes
- Clean, sterilize and prepare the equipment and operatory, per the organizations procedures and guidelines, prior to a patients appointment
- Complete various laboratory duties
- Perform efficient and accurate procedures to maintain the schedule and patient flow
- Educate the patients and address their questions and/or concerns
- Demonstrate good teamwork to deliver an extraordinary experience for every patient
- Partner with doctors, hygienists, and support staff to maintain excellent patient service and integrity within the organization
- Assist the front office staff in scheduling patients follow up visits, as well as tracking the incoming and outgoing lab cases, to ensure quality and timely products
- Complete checklists as assigned and participate in daily huddles to ensure that every single day flows smoothly
- Maintain patient confidentiality through HIPAA compliance
- Follow the organizations safety policies and procedures through OSHA compliance and BBP (Blood-borne Pathogens) federal regulations
- Complete all Learning Management System requirements
Education/Certification:
- Minimum high school diploma or equivalent required
- Current radiography certification required
- EFDA (Expanded Function Dental Assistant) certification required per individual state regulations
- Dental Assistant certification, as required by state, or ability to become certified
- Current certification in Cardiopulmonary Resuscitation (CPR) preferred
- Current certification to monitor Nitrous Oxide/Oxygen Analgesia preferred
- Maintain annual OSHA, HIPAA and Infection Control training
Skills/Abilities:
- Experience in a professional environment with direct patient contact preferred
- Excellent positive attitude and customer service skills
- Professionalism and integrity in all aspects of job, including image and both verbal and written communication skills
- Possess exceptional interpersonal and relationship building skills, including conflict resolution skills
- Strong organizational, planning and analytical skills
- Ability to multi-task and remain calm in a rapidly changing environment
- Computer proficiency and the ability to learn new programs as required