Operations Manager

JOB PURPOSE or JOB SUMMARY:

The Operations Manager will provide overall management leadership and responsibility for the day-to-day operations of the Hydrotech/Isaacs facilities including financial, operations, growth, safety, quality community interaction and the business objectives. Drive the effective execution of the annual operating plan (AOP) for the locations. The Operations Manager drives excellence in the company’s operations and develops managers and supervisors who lead day-to-day operational departments staffed by hourly employees. These departments are manufacturing, service/repair and logistics. The Operations Manager is a key member of the company’s leadership team, taking responsibility for delivering results to support overall goals while supporting all aspects of the Company’s overall activities.

Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Sets strategic direction for the operational area of the Company.

Develops and implements programs, projects and changes that drive long term, measurable improvement in the operational performance of the company.

• Day to day operations management including planning, execution, scheduling, housekeeping, maintenance, safety, and process improvements.
• Provides direction and leadership for all aspects of multiple operations departments.
• Coaches, councils and trains the department managers and supervisors to improve individual skills.
• Develops and communicates benchmarks and metrics for measuring and improving operational performance.
• Devises and executes structural and personnel changes needed to ensure success.
• Is a key driver in the company’s management team contributing to long-term Company excellence.
• Coordinates closely with other senior leaders across the organization.
• Assists the General Manager in creating the annual company strategy and Operating Plan. Takes ownership of the Operations sections of both documents.
• Collaborates with other senior operations leaders across Corporate divisions and ensures that best practices are implemented and shared across locations.
• Recruit and hire team members to elevate talent. Focuses on mentoring, coaching, and developing associates internally; planning, assigning, and directing work; performance management; project budgets.
• Performs other duties and responsibilities as requested or required.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

COMPETENCIES:

• Ability to think strategically and to lead.
• Advanced multi-tasking and troubleshooting skills.
• Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department; Strong team leadership, team building and facilitation skills.
• Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
• Excellent communication skills both oral and written.
• Initiative – Engages in proactive behavior and looks for new project opportunities.
• Adaptability – Responds effectively to changes in situation or information.
• Good financial analytical skills including cost control.
• Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.

PHYSICAL AND MENTAL DEMANDS:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

• Ability to set and keep priorities and professionally handle the stress associated with dealing with a fast-paced industry and time frames.
• Ability to operate both as a member of a team and independently.
• Ability to speak with employees/clients via phone or in person.
• Additional mental requirements: compare, decide, problem solve, analyze, and interpret.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

• Office hours average 40 per week; may require additional hours including evening and weekends depending on business needs.
• Standard work hours for the department are Monday through Friday, 7am – 4pm. Remote work arrangements applicable as approved by manager.
• Work typically performed in an indoor office and shop environment.
• Travel as required to lead team members at multiple locations.

Travel

• Minimal – up to 10% of the time

Education/Experience

• Bachelor’s or Associate’s degree in Engineering or Operations; or equivalent experience.
• A significant career track record in Operations and appropriate position related training.
• Minimum of four years of previous operations, service or field or project management experience
• Previous leadership experience and training.

Licenses/Credentials/Certifications

• Must have valid driver’s license with a clean driving record.