HVAC INSIDE SALES

Responsibilities:

• Answer incoming sales calls from existing and prospective customers.
• Assist customers with product searches, parts support, and provide solutions to customer requests and application needs.
• Prepare and deliver customer quotations in a timely manner.
• Follow up on quotations to secure business opportunities and close sales.
• Process sales orders and purchase orders accurately and efficiently.
• Support Outside Sales Representatives by providing timely customer information and sales support.
• Review open sales and purchase orders and expedite deliveries with factory partners when necessary.
• Maintain strong customer relationships through responsive communication and problem resolution.
• Work closely with warehouse and operations teams to ensure accurate and timely order fulfillment.
• Resolve customer issues, discrepancies, and returns in a professional and timely manner.
• Assist customers with product cross-references, substitutions, and alternative solutions.
• Participate in product training and continuous learning to maintain strong technical and product knowledge.
• Communicate effectively with customers regarding order status, shipment updates, and delivery expectations.

Other Skills/Abilities:

• PC skills in Microsoft Office applications including Word, Excel, and Outlook.
• Strong communication and customer service skills (phone and email-based sales experience preferred)
• HVAC, Plumbing, Quoting experience
• Strong organizational skills and ability to manage multiple customer requests in a fast-paced environment
• Dependable, coachable, and team-oriented attitude