Account Manager

Our customers don’t think of us as a vendor. They think of us as part of their team. This role exists to make that true for every account, and to make sure it stays true.

HYDROLEC BACKGROUND

Hydrolec has been building custom-engineered hydraulic power units since 1985. Four decades in, still growing. Deep roots, aggressive goals. We are not looking for someone to manage a portfolio. We are looking for someone to own it.

Our Core Values are:

1. Family First—We treat our customers the way we treat our most valued family members. Genuine investment, honest communication, and the courage to have hard conversations when the situation calls for it. It is not permissiveness. It is not softness. It is the standard of care that keeps great relationships intact for decades.
2. Sky’s the limit— The best Account Managers find creative paths forward, not reasons why something didn’t work. There is always a solution. Finding it is the job
3. All Hands-on Deck— When a customer has an issue, you own it, coordinate the solution, and close the loop. No task is beneath you. No situation is someone else’s problem.

What Success Looks Like After 12 Months

• Every customer feels like part of the family: they call us first, refer to us as an extension of their business, and relationships that were transactional have become relational
• Retention is not a concern: every account that should be retained is retained; no customer left because they felt underserved or uncommunicated with
• Revenue is growing within the portfolio: year-over-year growth through genuine understanding of what each customer needs to succeed
• Inbound is handled with speed and ownership: nothing falls through the cracks; customers never follow up twice
• Internal teams trust the Account Manager: Engineering, Production, and Operations all consider you a reliable, organized, effective partner

What You Will Work On

• Own a portfolio of at least 30 accounts representing $20M in annual revenue: be the consistent, trusted face of Hydrolec for every one of them
• Manage quotes, follow-ups, coordination, and issue resolution with professionalism and urgency
• Understand each customer’s business well enough to anticipate their needs, not just respond to them
• Be the connective tissue between what the customer needs and what operations can deliver, translating urgency, context, and expectations in both directions
• Identify and drive incremental growth opportunities within existing accounts
• Handle inbound inquiries promptly; execute outbound outreach programs as needed

Who You Are and What We Need

This list describes a specific kind of person. If it makes you feel seen, that’s the signal.

• An owner: you treat every customer issue as your personal responsibility; you never pass a problem without first trying to solve it
• Proactive: the customer is never wondering where things stand; you tell them before they have to ask
• Genuinely curious about your customers’ businesses: not processing orders, but understanding what they need to succeed
• Calm under pressure: when things get hard, you get more focused, not more reactive
• Collaborative internally: effective across Engineering, Production, and Operations without needing formal authority
• 2-4 years in account management, customer success, inside sales, or account coordination in a fast-moving B2B or manufacturing environment
• Able to carry a portfolio of at least 30 accounts and $20M in annual revenue without letting anything slip
• Strong communicator across a wide range of personalities: from the shop floor to the CEO

Two Paths. One Role.

For the right ambitious candidate, this function will grow into a team, and the person who builds it will have the opportunity to lead it. For the right long-term IC, this role rewards deep expertise, trusted relationships, and sustained performance with increasing autonomy. We will hire the best person and build the future around them.

Application Process

Click Apply to submit your resume and a one-page cover letter addressing the following two questions. After submitting your application, you'll be asked to complete a Culture Survey:

• Tell us about a customer relationship you personally saved or significantly grew. What did you do, and what was the outcome?
• Describe a time you had to coordinate across multiple internal teams to solve a customer problem. How did you manage it, and what happened?

It is required to submit a cover letter expressing why you are interested in this role.

Benefits

• 401k match
• Employee Lunch
• Fitness room
• Dental
• Vision
• Health Insurance
• Maternity Leave
• Paternity Leave
• Accident Insurance
• Employee-Sponsored Life Insurance

Equal Opportunity Statement

Hydrolec is committed to diversity and inclusivity in the workplace.