What are the responsibilities and job description for the Account Manager position at Hydrolec Inc.?
Hydrolec, an exciting and fast-growing manufacturing company, is seeking an Account Manager in the Jacksonville, FL area to support the demand for our Hydraulic Power solutions. This is a strong opportunity for a sales professional to accelerate their development as Hydrolec expands its account management program.
HYDROLEC BACKGROUND
Hydrolec was founded in 1985 by entrepreneurial executives with a vision to revolutionize the industry through reliable, high-performance, custom-fit, hydraulic power units.
Our Core Values are:
- Family First—we treat all employees, customers, and vendors as we would our archetypal ideal family. This means we create a supportive and fun environment while we hold each other accountable to be the version of ourselves we would want to be related to.
- Sky’s the limit— we have an unlimited solution seeking attitude to any perceived challenges that come our way. There is always a solution, especially when it comes to supporting team members and delighting customers.
- All Hands-on Deck— we are all willing to pitch in to accomplish the most urgent and important task at hand, no matter how unrelated it may be to our so-called title.
ABOUT THE ROLE
The Account Manager role at Hydrolec is designed for a high-potential professional who wants to build a long-term career in B2B manufacturing. This role plays a critical part in Hydrolec’s go-to-market operations by:
- Managing inbound customer opportunities
- Owning a portfolio of smaller, “standard” customer accounts
- Supporting targeted outbound outreach efforts
This is a hands-on, customer-facing position where you will learn the business, build strong fundamentals, and earn increased responsibility over time. Success in this role requires accountability, independence, and an entrepreneurial mindset. You will work closely with internal teams and must be a strong team player who enjoys a fast-moving, collaborative environment.
Responsibilities
- Manage a defined set of standard customer accounts, including quotes, follow-ups, coordination, and issue resolution.
- Serve as a dependable, professional point of contact for customers
- Drive incremental growth by understanding customer needs and identifying additional opportunities
- Respond promptly to in-bound inquiries and requests. Gather initial requirements, qualify opportunities, and ensure appropriate routing or follow-up
- Execute targeted outbound outreach programs to targeted customer lists.
Qualifications Required
- 3 years of experience in customer service, account management, inside sales, or account coordination roles
- Exposure to manufacturing, industrial products, or B2B environments
- Direct experience interacting with customers via phone and email
- Experience in just-in-time manufacturing of custom-engineered components for OEM's
- Strong organization and time management skills in a fast-moving environment
- Excellent verbal and written communication skills
- Coachable, dependable, and accountable
Preferred
- Experience leading a sales, customer success, or account management team
- Experience in small/mid-sized company or entrepreneurial environments
- Bachelor’s degree
Application Process
- If you're early in your career, hungry to build something real, and want to grow with a company that's been doing this for 40 years — we'd love to hear from you. Submit your resume and a brief cover letter telling us what makes you a great fit.
- It is required to submit a cover letter expressing why you are interested in this role and the company to recruiting@hydrolec.net.
Benefits
- 401k match
- Employee Lunch
- Fitness room
- Dental
- Vision
- Health Insurance
- Maternity Leave
- Paternity Leave
- Accident Insurance
- Employee Sponsored Life Insurance
Equal Opportunity Statement
Hydrolec is committed to diversity and inclusivity in the workplace.