Customer Service Representative

OVERVIEW
Hydra Pest Control is looking for a highly organized and customer-focused Office Pro to join our growing team. This role is central to ensuring smooth office operations, providing excellent customer service, and supporting both sales and service delivery. The ideal candidate will be detail-oriented, comfortable with technology, and motivated to help customers while also earning commissions on new services sold.

CORE RESPONSIBILITIES

Customer Communication & Sales Support

• Manage inbound calls, emails, text messages, and web chats from current and new customers
• Make outbound calls to follow up on leads, retain existing customers, and re-engage past customers
• Educate customers on Hydra services, warranties, and scheduling needs to strengthen relationships
• Promote additional services and programs to support sales growth and customer loyalty

Account & Scheduling Management

• Use company's CRM to manage accounts, service schedules, billing, notes, and service history
• Maintain accurate records and respond promptly to voicemails, missed calls, and online messages
• Organize and reschedule daily and monthly routes for efficiency and high completion ratios
• Reduce cancellations and help maximize customer retention

Administrative & Office Operations

• Process customer payments, assist with accounts receivable, and handle deposits
• Support technicians with routing updates, alerts, and internal communication
• Assist with payroll, licensing paperwork, office supply ordering, and bookkeeping tasks
• Maintain a clean, orderly, and professional office environment

Reporting & Continuous Improvement

• Provide reporting on customer trends, feedback, and opportunities for improvement
• Monitor account alerts, service alerts, and office tasks in FieldRoutes CRM
• Participate in periodic training sessions to strengthen skills and product knowledge
• Share observations with management to improve customer satisfaction and team performance

Team Contribution & Professionalism

• Communicate respectfully and effectively with customers, technicians, and office staff
• Support onboarding and training for new office staff as needed
• Represent Hydra with a positive attitude, strong work ethic, and team-first mindset
• Attend all required meetings and trainings to stay aligned with company standards

REQUIREMENTS

• Previous office or customer service experience preferred (receptionist, call center, admin roles are a plus)
• Sales or account management experience helpful but not required
• Proficiency with smartphones, tablets, and office tools (Google Suite, Microsoft Office, calendars, SMS platforms, payment systems)
• CRM experience preferred
• Strong communication skills and professional phone etiquette
• Organized, reliable, and able to manage multiple tasks in a fast-paced environment
• High school diploma or equivalent required
• Must be 18 years or older with reliable transportation
• Bi-lingual Preferred

COMPENSATION

• Training Period: $16.50-$17.50/hr (based on experience)
• Post-Training Base Pay: $17.50–$20.00/hr (based on experience and performance)
• Commission Pay: Earn additional commissions new accounts sold. Averaging between $18 - $23 /hr.

This position combines steady hourly pay with strong commission potential, giving motivated employees the ability to significantly increase their earnings while working 30–40 hours per week.

BENEFITS

• Health insurance
• Life insurance
• Pest control for your personal home
• 401k with company match
• Holiday pay
• Vacation pay
• Yearly bonuses and opportunities for raises
• Company parties, lunches, and recognition programs
• Group-rate dental and vision insurance available

At Hydra Pest Control, we’re not just a service company, we’re a team committed to growth, excellence, and taking care of our customers and employees. If you’re motivated, detail-oriented, and want to grow with a company that values you, this is the place to build your career.

Note: Please do not call the office about this position due to high call volume. For questions or interview follow-ups, email us at hrsupport@hydrapest.com

Job Type: Full-time

Pay: $16.50 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• This job requires quick response times across phones, text, email, social media messaging and web chat. On a scale of 1-5, with 5 being proficient or experienced how would you rate yourself?
• This role involves both inbound customer service and outbound follow-up calls. On a scale of 1-5, with 5 being proficient or experienced how would you rate yourself?
• This role may involve assisting frustrated or upset customers. On a scale of 1–5, with 5 being highly skilled and experienced in de-escalation, how would you rate yourself?
• This job offers both steady base pay and performance-based commissions. Which motivates you more?

A. Steady base pay
B. Commission opportunities
C. Both equally

• Please visit https://www.typingpal.com/en/typing-test and take the 1 minute "Words Per Minute Test" and report your Accuracy, WPM and Error results here:

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Thatcher, AZ 85552 (Required)

Work Location: In person

Salary : $17 - $18