What are the responsibilities and job description for the General Manager position at Hyde Park Ventures?
Lead. Motivate. Deliver Excellence.
Join one of the largest Five Guys franchise groups in the U.S. and play a key role in creating exceptional guest experiences, developing high-performing teams, and ensuring profitable store operations.
About Hyde Park Ventures
Hyde Park Ventures is a vertically integrated management company with a 10-year history of delivering value-added returns across multiple asset classes and geographies. We acquire, develop, and operate multi-unit restaurant franchises and triple-net real estate assets.
Our operating portfolio includes:
Hyde Park Burgers – one of the largest Five Guys franchisees in the U.S.
Hyde Park Real Estate Capital – Austin, TX
SMITH Mechanical Services – providing commercial HVAC and refrigeration support across the group
About the Role
The General Manager plays a critical leadership role in ensuring profitable store operations while embodying Hyde Park Ventures’ mission, vision, and values.
This full-time, on-site position leads, trains, and motivates the store team to deliver exceptional guest experiences and uphold operational excellence.
The General Manager reports to the District Manager and supervises Hourly Shift Supervisors and Team Members.
Key Responsibilities
Leadership
Foster a positive store culture and inspire the team to deliver consistently exceptional guest experiences
Ensure accountability for quality, service, and cleanliness standards
Promote open, respectful communication and set clear expectations
Develop the management team to achieve operational excellence
Conduct effective team meetings to drive continuous improvement
Build strong relationships with peers and senior leadership
Pursue ongoing personal development and self-improvement
People Development
Recruit, hire, train, and retain top talent
Maintain optimal staffing levels
Provide ongoing training, performance reviews, check-ins, and daily coaching
Address performance concerns promptly and appropriately
Achieving Results
Execute the store’s business plan to drive results and continuous improvement
Focus on key performance metrics: Quality, Accuracy, Hospitality, Cleanliness, Speed, Value, and People
Achieve top results in Secret Shops, Steritech evaluations, and Contact Reports
Adhere to all company systems, processes, and operational standards
Requirements
High school diploma or GED required, or equivalent experience within Hyde Park Ventures or Five Guys
Minimum 2 years of restaurant management experience
QSR or fast-casual restaurant experience preferred
Energetic, enthusiastic, hands-on leadership style
Strong analytical, problem-solving, and time management skills
Excellent verbal and written communication skills
Collaborative and team-oriented approach
Ability to thrive in a fast-paced, deadline-driven environment
Flexible availability, including nights, weekends, and holidays
Preferred Qualities
Coaching and mentorship capability
Strong decision-making skills
Adaptability and resilience under pressure
Conflict resolution ability
High accountability and ownership
Skills
Leadership, Restaurant Operations, QSR Operations, Team Development, Coaching, Training, Problem Solving, Time Management, Customer Service, Staff Scheduling, Labour Management, Food Cost Management, Performance Management, Hospitality, Operational Excellence
Compensation
Base Salary: $60,000 – $66,000 per year, depending on experience
Bonus potential
Benefits package available
Equal Opportunity
Hyde Park Ventures is an equal opportunity employer and welcomes applicants from diverse backgrounds.
Salary : $60,000 - $66,000