PRINCIPAL RESPONSIBILITIES/ POSITION PURPOSE: Greets and serves guests in an efficient and professional manner. Prepares beverages and food as prescribed. Follow and maintain record and collect procedures.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform combination the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Perform any general cleaning tasks as assigned by manager.
• Perform all assigned side work.
• Attend required meetings.

PHYSICAL REQUIREMENTS:

Frequency Key:

Never - O hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 hours; Constant - 6-8 hours.

OTHER DUTIES:

Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that has the potential of risk to your health or safety:

• Back support for heavy lifting/carrying
• Safety shoes (slip resistant)

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must have basic knowledge about food and beverage preparation, service standards, guest service relations and etiquette
• Ability to work under pressure.
• Ability to read, speak and understand the English language in order to communicate with guests and take orders.
• Ability to recite and promote the variety of menu items.
• Ability to operate a keyboard and learn point of sale procedures.
• Basic mathematical skills necessary to operate a cash register and make change, count bank and prepare cash drops, and understand portion sizes.
• Sufficient manual dexterity in hands in order to use a knife, pick up glassware and bottles, scoop ice, and reach overhead to retrieve stock.
• Ability to work in a confined space for long periods of time.

QUALIFICATION STANDARDS EDUCATION

High School graduate or equivalent preferred.

EXPERIENCE

Previous experience preferred.

LICENSES OR CERTIFICATES

Ability to obtain any government required licenses and certifications.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

NOTICE:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with Hyde Park Hospitality and Hilton rules and regulations for the safe   and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

Regular attendance in conformance with the standards, which may be established by Hyde Park Hospitality from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.