Supervisor, Product Quality Assurance

Hybrid’s humble beginnings started in 1997 in the back of a print shop designing, selling, and printing tee shirts. Today, Hybrid is a global apparel industry powerhouse in brand and licensing management. Hybrid provides its expertise and fully vertical operations capability – design, merchandising, development, sourcing, production, and distribution – to a broad suite of branded, licensed, generic, and private label partners. Hybrid’s full-service apparel design and manufacturing expertise extends across the apparel category, including knits, woven tops, bottoms, tees, and accessories.

As our organization has evolved, so has our philosophy of doing business. We have made concerted efforts to remove ourselves from the antiquated approach of other apparel manufacturers and doing things differently has been our focus. We are building a company ethos that breeds innovation, collaboration, integrity and excellence in customer service.

What is my role?

The Supervisor, Product Quality Assurance is responsible for overseeing all aspects of product quality and compliance across inbound shipments within the distribution center (DC) operations. This role ensures product quality standards are met through audits, documentation, and close communication with factories, customers, and internal teams. Additionally, this role drives process management and supports the launch of the inbound compliance chargeback initiative and program. The position requires strong organizational and communication skills, a proactive approach to quality leadership, and the ability to influence behavioral change in the way shipments are coming to Hybrid.

What You'll Do

Product Quality Control & Oversight

• Ensure finished goods are manufactured in accordance with the product specifications (measurements, fabric, trims and packing) and the quality of the workmanship meets all specified standards.
• Manage relationships with overseas factories to ensure all allocated orders are manufactured as per our Quality standards.
• Work closely with overseas mills and sewing factories, sourcing/production team, and other cross functional areas to continually escalate quality.
• Maintain QC records of pass/fail results and track performance, review factory scorecards and performance metrics, recommend corrective actions, and submit findings to the chargeback support team.
• Review and stay current with customers’ QA manuals and quality standards. Communicate updates to factories and QC teams to ensure alignment with customer requirements
• Conduct QC audits at the Distribution Center and spot audits for specific customers as required; ensure audit findings are accurately documented and reported
• Partner with four team leaders and China QC personnel to maintain consistent product standards

Inbound Quality & Compliance

• Ensure inbound shipments meet quality, compliance, and documentation standards
• Support the inbound compliance chargeback initiative and program
• Monitor vendor compliance and partner with stakeholders to reduce noncompliance issues
• Communicate with overseas and domestic factories regarding quality findings and follow up with best practices and methods to correct issues.
• Drive continuous improvement and behavior change in supplier and shipment quality practices
• Interact with cross-functional teams in order to achieve continued focus and improvement in the quality and safety of our products.

Leadership & Collaboration

• Develop, coach, and support QC team members to ensure efficient workflow and high-quality output
• Serve as a liaison between domestic DC operations and the offshore (China) quality teams.
• Work together with our Domestic and Import Production teams and CSR team in the development and implementation on continual training, evaluation and improvement of our QA Team local and overseas.
• Other supervisory duties may be assigned in accordance with company needs

What You'll Need

• 5-7 years’ experience in apparel quality management. Experience must also include at least 2 years of product safety.
• Experience in apparel or consumer goods quality control is highly preferred
• Strong knowledge of QC inspection processes and standards
• Ability to effectively communicate to all levels within the organization and factory base.
• Ability to manage multiple functions and projects in a fast-paced environment
• Experienced in writing and implementing Quality standard operating procedures
• Capable of statistically driven performance and issue management
• Ability to organize work appropriately to meet and exceed department goals and objectives.
• Demonstrate ability to effectively train and educate all QA auditors and vendors
• Have a can-do/will-do/want-to-do attitude is a must.
• Display a consistently high level of detail in all aspects of work
• Detail-oriented with strong analytical and problem solving abilities
• Ability to travel to the Distribution Center in San Bernardino and domestic production factories as needed

Hybrid Apparel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.