What are the responsibilities and job description for the Restaurant Host - FT position at Hyatt?
We offer excellent benefits:
Discounted and Friends & Family Room Rates upon hire
401K with company match
Tuition Reimbursement
50% discount in Crossroads
20% discount in gift shop (exception: jewelry, UNC items, alcohol)
Employee Stock Purchase Plan
Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Responsibilities:
Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
Tend to special Guest needs and requests
Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the stand).
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Requirements:
Must be able to clearly communicate Guests' needs to servers, bussers, managers, etc.
Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
Must be able to walk and stand during entire shift
Must be able to reach, bend, stoop and wipe
Passion for providing extraordinary service
The ability to thrive in a fast-paced environment
Must be willing to work a flexible schedule weekend and holidays as needed.