What are the responsibilities and job description for the Food and Beverage Supervisor position at Hyatt?
Organization- Dream Nashville
Summary
The Venue Operations Supervisor is responsible for create a positive and fun environment for the associates by leading the team to provide prompt, professional exceptional service to guests. The position will assist the Venue Operations Manager(s) with the supervision of all F&B outlets including the execution of events.
Summary
The Venue Operations Supervisor is responsible for create a positive and fun environment for the associates by leading the team to provide prompt, professional exceptional service to guests. The position will assist the Venue Operations Manager(s) with the supervision of all F&B outlets including the execution of events.
- Supervise daily F&B operations, establishing and maintaining policies and procedure
- Maintain floor presence during service hours, assisting with needs of the operation
- Interactwithguests to i nvestigate and resolve complaints regarding food quality, service, or accommodations
- Perform and assist in some service tasks, such as assisting guests, re-stocking, counting inventory, bussing/food running, and cashier duties when necessary
- Monitoring set up and maintenance of department to ensure all side work is complete
- Ensure associates are kept informed of any changes in policies or events
- Ensure that department goals are communicated, understood, and met by all employees
- Assist in constructive feedback conversations with associates
- Responsible for engaging the guests at every table with friendly dialogue
- Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements
- Directly working with the management team in the development, implementation, and maintenance of quality service standards
- Ensuringfoodandbeverages arebeingservedinaprofessionalandtimelymanner
- Assist inservicetrainingand completionofdailyshift
- All othertasks anddutiesas assigned
- Experience working in a restaurant, F&B and s upervisory experience preferred
- Enjoyinteractingwithpeoplein afastpacedenvironment
- Excellentorganizationalandtimemanagementskills
- Knowledge of POS Systems (Micros Preferred), & MSOffice ( Excel,PowerPointandOutlook)
- Mustpossessapositiveattitude and excellenttelephoneetiquette
- Mustbeabletoquicklyadapttoeffectivelyusingnewsoftware products
- Mustbedependableandavailabletoworkweekends,nightsand/orholidaysbasedonbusinessdemands