What are the responsibilities and job description for the Hybrid Guest Relations Coordinator position at Hyatt Vacation Ownership?
Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
What's in it for you?
What's in it for you?
- Hotel and resort discounts
- Immediate 401(k) Company match up to 6%
- Growth and development opportunities
- Positive work environment
- Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
- Engage with guests and provide elevated customer service by phone and/or in person.
- Effectively communicate the benefits of the guest's vacation package and confirm details.
- Provide the highest level of service to suggest local attractions and restaurant recommendations.
- Provide effective problem resolution techniques if applicable.
- Enjoy talking with guests by phone and/or in person
- Excellent written and verbal communication skills
- Local area knowledge
- Computer skills
- Flexible schedule, including the ability to work weekends and holidays