What are the responsibilities and job description for the Pizza Station & Floor Guest Attendant position at Hyatt Regency?
Organization- Hyatt Regency Aruba Resort, Spa and Casino
Summary
Position Summary
The Pizza Station & Floor Guest Attendant is responsible for delivering exceptional guest service by overseeing both the pizza counter and the adjoining dining area. This position manages approximately 12 tables, coordinates guest seating, maintains cleanliness standards, and supports servers to ensure a smooth and efficient service flow. The attendant provides warm hospitality, assists guests with ordering and payment, and ensures that both the station and dining floor operate consistently and to high-quality standards.
Key Responsibilities
Floor Oversight & Guest Seating
Qualifications
Summary
Position Summary
The Pizza Station & Floor Guest Attendant is responsible for delivering exceptional guest service by overseeing both the pizza counter and the adjoining dining area. This position manages approximately 12 tables, coordinates guest seating, maintains cleanliness standards, and supports servers to ensure a smooth and efficient service flow. The attendant provides warm hospitality, assists guests with ordering and payment, and ensures that both the station and dining floor operate consistently and to high-quality standards.
Key Responsibilities
Floor Oversight & Guest Seating
- Oversee the 12-table dining area, ensuring tables are cleaned, reset, and ready for guests.
- Greet and welcome guests, guide them to available seating, and communicate seating arrangements to servers.
- Monitor table status and turnover to maintain a steady flow of guests.
- Provide visible and proactive support on the floor, responding quickly to guest needs.
- Assist servers by running food, clearing tables, restocking items, and offering water or refills.
- Check in with seated guests to ensure satisfaction and relay any needs to the appropriate server.
- Deliver condiments, cutlery, napkins, or special items as needed.
- Help maintain a smooth workflow during peak periods.
- Greet guests at the pizza counter and guide them through the menu and ordering process.
- Assist guests with self-service kiosks or digital ordering screens.
- Process payments via POS system, including Apple Pay, Google Pay, and card transactions.
- Coordinate with kitchen staff to ensure orders are prepared correctly and ready for pickup.
- Provide guests with pickup slips and guide them to the appropriate window.
- Maintain a clean and sanitary dining floor by wiping tables, aligning chairs, and removing debris.
- Restock napkins, plates, cutlery, condiments, and station supplies throughout the shift.
- Ensure the pizza station remains organized, clean, and stocked.
- Follow all food safety, sanitation, and hygiene standards (HACCP/ServSafe protocols).
- Work closely with servers, kitchen staff, and supervisors to maintain guest flow and service quality.
- Communicate guest concerns, table status updates, or operational issues promptly.
- Support team members during high-volume periods and contribute to a positive work environment.
Qualifications
- Previous hospitality, host, or F&B experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic POS and cash-handling skills.
- Ability to stand for extended periods and lift up to 25 lbs.
- Flexible availability, including weekends and holidays.
- Hospitality Mindset: Provides warm, engaging service.
- Operational Awareness: Manages both station and floor functions smoothly.
- Attention to Detail: Maintains cleanliness and accuracy in orders.
- Team Collaboration: Works cohesively with servers and kitchen staff.
- Proactive Problem Solving: Anticipates needs and addresses challenges quickly.