What are the responsibilities and job description for the Hotel Guest Experience Manager - Benefits Include Medical, Free Hotel Room Nights, Paid Vacation and MANY MORE! position at Hyatt Regency?
Organization- Hyatt Regency San Antonio
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Guest Experience Managers possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Experience Managers lead associates in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options. This is an entry level hourly leadership position and salary is based on a 45 hour work week.
Benefits include:
This is not your typical career opportunity. This is the Hyatt Touch.
Benefits include:
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Guest Experience Managers possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Experience Managers lead associates in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options. This is an entry level hourly leadership position and salary is based on a 45 hour work week.
Benefits include:
- Complimentary & Discounted Hyatt Hotel Rooms
- Paid Time Off (PTO)
- Competitive Pay
- 401(k) Match
- Medical, Dental, and Vision Benefits after 30 days
- Tuition Reimbursement
- Free Annual VIA Bus Pass/Discounted Parking
- Free Meals Provided in Employee Cafeteria
- Opportunities for Career Growth
This is not your typical career opportunity. This is the Hyatt Touch.
Benefits include:
- Complimentary & Discounted Hyatt Hotel Rooms
- Paid Time Off (PTO)
- 401(k) Match
- Medical, Dental, Vision Insurance after 30 days of employment
- Tuition Reimbursement
- Free Annual VIA Bus Pass/Discounted Parking
- Free Meals Provided in Employee Cafeteria
- Opportunities for Career Growth
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills, as well as strong computer, multi-tasking, and problem solving skills.
- Experience using hotel property management systems like Opera or Colleague Advantage is a plus, and knowledge of HotSOS and Zingle is helpful, but not required.
- Preferred candidates will have open availability 7 days a week.
- Must be able to work any shift: mornings, afternoons, evenings, and overnight shifts; on any day, including weekends, and holidays as needed.
- One year of hotel supervisory experience preferred
- Must have experience and a thorough understanding of hotel guest services.
- Must be able to stand for long periods of time.